5 Ways PSAs Let Small MSPs Work Big
Available On Demand
Research by CompTIA shows that 60 percent of MSP don’t use a professional services automation platform, with non-adoption heavily skewed to small providers. We get it – money is tight. However, you want to grow your business and increase efficiency, and Excel spreadsheets will get you only so far. Today there’s plenty of competition in the PSA market, and this software may be purchased as a service, running in the cloud. In this webinar, Craig Donovan, VP of Product Development at cloud distributor Pax8, will address topics including:
- Just how much efficiency a PSA adds for small and midsize MSPs
- Service delivery and pricing trends in the PSA market
- New drivers such as data analytics — a professional PSA system can reveal trends a spreadsheet will miss
- Innovative ways a PSA can help create new customer experiences
- Why you can’t underestimate the role of integrations and billing in business growth
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Moderator: Lorna Garey, Editor in Chief, Channel Futures & Channel Partners
As editor in chief, Lorna is responsible for content quality and editorial integrity for the Channel Partners and Channel Futures websites, digital and print products, and the conference sessions and keynotes at the brands’ two market-leading events. As community editor, she vets and shapes all contributed content from the partner and vendor community. Lorna was previously with UBM, where she held a variety of editorial positions at InformationWeek and Network Computing. She most recently served as Content Director for InformationWeek Digital Media, a unified platform of research, buyer’s guides, digital and print, and events that set the industry standard for peer-based, in-depth research and analysis by independent IT professionals. She has been influential in bringing home Neal, Ozzie and ASBPE awards.
Lorna is a U.S. Army veteran and studied history at the University of Massachusetts. Though she barely scraped through math for liberal arts majors, Lorna loves technology and helping smart people get their stories heard.
Expert Speaker: Craig Donovan, VP of Product Development at Pax8
Craig Donovan drives the strategic direction of the company’s partner-focused software projects. With more than 18 years of experience in both engineering and leadership within software teams, Craig is tasked with understanding partner needs, then building requirements and processes to meet them. Most recently, Craig served as an industry leader in Dynamic Ad Insertion for Video On Demand at Canoe Ventures. In his role, Craig was principal engineer delivering solutions that supported thousands of transactions per second. Additionally, Craig led engineering teams at Weyerhaeuser and River Software.
Throughout his career, Craig’s passion has been delivering solutions that exceed the customer’s needs. He has built his career on strong customer relationships through innovative technology. Craig spends his weekends coaching and running the largest regional basketball program for Special Olympics in Colorado. He holds a Bachelor of Science in Computer Science from Colorado Mesa University.