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2020 MSP Benchmark Survey Results Report
The managed service provider (MSP) market is expanding rapidly as small and midsize businesses increasingly look to MSPs to manage their IT services and keep their data secure. The 2020 MSP Benchmark Survey Report takes a deep dive into the various aspects of how MSPs function, the challenges they face, the services they offer and their requirements.
This report includes key and detailed findings of the survey based on the detailed data provided by more than 1,300 owners and technicians of MSP firms of all sizes, spread over 50 countries, with 76 percent of them from the Americas region (which includes the United States, Canada, Mexico and Puerto Rico).
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