Cloud Computing SLAs for the SMB Crowd

Cloud Computing SLAs for the SMB Crowd

Cloud computing has gained a foothold among small and midsize companies because of its cost efficiencies and it ability to provide services that those companies might otherwise not be able to afford. But service level agreements have been elusive in the cloud space, leading many companies to shy away from moving their mission-critical apps outside the physical data center. But take heart: Doyenz, a cloud-based IT services platform provider, is offering a 100 percent uptime service level agreement (SLA) for Shadowcloud, its cloud-based IT services platform. Here are the details.

Doyenz claims Shadowcloud delivers business continuity to small and mid-sized businesses by virtualizing their Windows production environments. That means life just got a little easier for Doyenz’s reseller partners.

Doyenz is using Internap’s data center and IP network capabilities to keep Shadowcloud up and running, guaranteed. Internap’s data center offering includes secure, scalable colocation and managed hosting services with advanced monitoring and 24/7 live customer support, which is perfect for ensuring Shadowcloud is up and running for end users to perform important tasks without impacting the physical IT production environment. Users can set up a virtual lab to complete testing of patches and upgrades, conduct complex server migrations and perform rapid failover and recovery, to name a few tasks.

Shadowcloud is sold exclusively through the channel – and the company touts its channel-friendliness on its website. “Doyenz is a channel-focused company, and our technology has been designed since the beginning specifically for IT service providers,” according to the company’s site. “Our commitment to our partners is simple: We want to make it easy to do business with us. We protect the reputations of our partners by continuing to deliver the most innovative and reliable disaster recovery technology in the channel.”


Solution providers looking to add cloud services to their portfolio may have a win-win situation on their hands by partnering with Doyenz. It’s not easy to find a cloud service provider promising 100 percent uptime, and Doyenz has Internap’s solid infrastructure backing it up. Top that off with its uber channel-friendly stance, and it’s easy to see why Doyenz might be worth checking out.

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