UCN Inc. (UCNN), a provider of on-demand contact center software for intelligent contact routing and agent improvement, has received shareholder approval to change the company name from UCN Inc. to inContact Inc. This change will go into effect Jan. 1. The decision was announced yesterday at the annual inContact customer user conference (ICUC) in Park City, Utah.

“This name change reflects our emergence from a provider of telecommunications services to the leader in software-as-a-service (SaaS) infrastructure for multisite contact centers and CRM workforces,” said UCN CEO Paul Jarman. “While the UCN name represents the important foundation of our business in delivering integrated telephony services, inContact has become our flagship SaaS software platform, with significant revenue growth over the past two years,” he said, adding that inContact reached the milestone of delivering nearly 10 billion calls and more than 500 contact center deployments this year.

“In the process, inContact has become one of the most recognized names in the hosted contact center industry, reflected in a number one ranking for customer satisfaction by DMG Consulting,” said Jarman. “This wave of success and recognition is an opportunity to capitalize upon the growing equity of this unique brand. Additionally, we see enhanced shareholder value as the name inContact represents the driving force behind our business growth.”

As inContact, the company will continue to offer its telephony infrastructure in support of its unified SaaS technology platform. The company’s telecommunications business unit will continue to use the UCN name.