Trend Micro Integrating with Kaseya
Trend Micro is integrating its Worry-Free Remote Manager security dashboard with Kaseya’s remote monitoring and management tool, two sources confirm. Here’s the news, along with some bigger-picture managed security services trends involving Trend Micro and market competitors.
Worry-Free Remote Manager is a free monitoring tool for Trend Micro’s channel partners. The tool gives Trend Micro VARs and managed service providers (MSPs) a single dashboard for remotely monitoring customers’ security status. According to a tipster located 9,935 miles (15,989 kilometers) away from MSPmentor’s headquarters, Trend Micro has completed some initial integration work involving Kaseya‘s RMM tools.
Trend Micro confirms the work. “We are calling it beta but the functionality is all in there now,” says TJ Alldridge, a product marketing manager for small and medium business at Trend Micro. “Worry-Free Remote Manager can feed email tickets into Kaseya today. We won’t start publicly touting [the capability] until February [2009], but you can do it today.”
The Bigger Picture
Trend Micro’s MSP-oriented moves aren’t surprising. Alldridge in a September 2009 podcast series disclosed Trend Micro’s strategy to gradually integrate with multiple RMM tools.
Trend Micro has also been working with key members of VAR- and MSP-oriented peer groups — including HTG Peer Groups — in an effort to raise the security company’s profile within the recurring revenue IT channel.
Meanwhile, multiple strategies are emerging in the managed security market. A prime example: N-able recently announced plans to give away endpoint security software licenses to its established managed services partners. N-able CEO Gavin Garbutt says the strategy aims to help MSPs increase their penetration rates within the small business market. N-able partnered with Panda Security to develop the free offer.
The “freemium” strategy has been gaining momentum across the managed security market. Another recent example involves Sophos, which is giving away data loss protection software with its endpoint security.
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Funny I’m just now noticing the Kaseya tab in the Worry Free user interface we’re testing. Thanks for pointing it out Joe. I will let you know if it feels half baked or fully baked.
Do you know if this is an exclusive relationship or will Trend Micro do this type of integration for additional tools?
Thank you for your reply.
Good article Joe. Initially, I was excited when I saw your teaser on twitter about this. But then it dawned on me. Hardly any msp’s with Kaseya use the ticketing function built in to Kaseya. Instead they use one of the PSA tools out there. This integration does little for us since we don’t use Kaseya’s ticketing. I was hoping you were going to blog about how Kaseya was dropping AVG and going with Trend for endpoint security. Now that would be great. If we can figure out how to integrate Trend with Connectwise (other than having an email sent to open a ticket), that would be some news.
Tim Beard
Networthy Systems
Same view here Tim, the Kaseya ticketing is unused in our environment as well. The Trend portal is a nice single view of the health of your Trend installations, better than the current kaseya script based method we have to keep up w/ av definitions. I finally got around to installing it on some of our managed Trend Servers and i like the exception based view the Trend Micro portal provides.
Tim, Todd: I don’t have any inside info regarding potential Trend Micro integration with ConnectWise. But I think it’s safe to say Trend is considering a number of integration relationships at the minute.
It appears to be just an email alert designed to trigger a ticket. I think I will play with feeding it a ConnectWise address and see what happens. 🙂
Dave: Thanks for the update. Please do let me know how your tests work out…
-jp
. Small Business owners are largely forgotten. Thats why I only focus on them. I have experience several members of my family file bankruptcy due to small business failures. I also I suffered through 2 destroyed businesses due to failure however, in my failings I have learned some of the secrets to success. (Who can say they know it all?)
What I like about small business owners is that they are not afraid to take huge risks and lay it all on the line. But, I agree they do need a lot of help with their marketing. I think having them go the social media and email route is not only the least expensive but its also the most effective. Thanks for the stats!
onlineuniversalwork
It seems more and more intergration is happening everyday.
We are an N-Able partner and wish to use Trend. Any plans for intergration there? Have any other partners successfully done this?
– JH
Justin: I will check in with Trend Micro and get you an answer.
-jp
We setup WFRM Reports to email us in xml, which we run through another application to import the data into Kaseya via a batch process.
Finally our custom reports make the data look good. It’s well worth the effort to setup.
Dan