Rackspace acknowledges the channel as key to its future and plans to invest in it.
July 17, 2017
RACKSPACE SOLVE — Churn at the executive level at Rackspace – including the appointment, earlier this month, of Lisa McLin as channel sales and alliances vice president for North America – isn’t the only change taking place at the hosting and managed cloud company. Rackspace on Monday held its first-ever Partner Day at Rackspace Solve, in New York City, expanding beyond what’s traditionally been an event for customers and their partners.
Think of this change as “Fanatical Channel,” the company’s new embrace of its channel.
Rackspace’s Lisa McLin
“The channel is an important part of our business and an important part of our strategy. We’re all transforming together so this is the perfect opportunity to invest in our partners, deliver that Fanatical Channel that our partner advisory council has talked to us about,” McLin shared with us. “Everything Rackspace does, we talk about how we’re a services company first — but we need to show that to our channel team,” she added.
The Rackspace channel is diverse – master agents, subagents, ISVs and systems integrators – although the vendor tended to look at this ecosystem as a generic pool of partners. Not anymore.
Recognizing that each partner type has its own special needs, Rackspace is ready and willing to invest in those specific needs.