Rackspace Critical Application Services: Cloud Monitoring to the Max
Rackspace (NYSE: RAX) has introduced Critical Application Services for its Adobe CQ web content management customers. It’s safe to expect Rackspace to extend those Critical Application Services to additional cloud applications. The new service signals a growing trend beyond cloud infrastructure monitoring toward application monitoring.
According to Robert Fuller (pictured), VP of global enterprise solutions, “When you think of the customer experience in the cloud, that customer experience is taking place at the application level. You’ve got to offer great application responsiveness. That’s what this is all about.”
Chris Zagorski, director of enterprise applications and services, says Rackspace is using a broad range of IT monitoring and management tools — many of them from CA Technologies — to offer the Critical Application Services to customers. Those CA tools range from Nimsoft to Spectrum. And over time, Rackspace confirmed, the Critical Application Services will extend to more and more apps running in Rackspace’s cloud.
According to a prepared statement, Rackspace’s Critical Application Services Features:
- Web Scale Engineering (WSE) – Custom implementation and ongoing optimization of the application and infrastructure environment
- Application Performance Management (APM) – Monitors all end-user transactions of web-based applications with real-time visibility to issues impacting application performance
- Advanced Infrastructure Monitoring (AIM) – Centralized, real-time visibility to infrastructure performance
- Advanced Static and Synthetic URL Monitoring
Adobe CQ is proving to be quite popular in Rackspace’s cloud. Fuller said one of Rackspace’s largest enterprise cloud wins on record involves the Adobe content management platform.
