Rackspace Brings Fanatical Support for Microsoft Azure to Europe
Rackspace is expanding its Fanatical Support for Microsoft Azure across its European regions, and is launching two new service levels, according to an announcement on Monday.
Rackspace chief technologist Jeff DeVerter said that the launch of Fanatical Support for Microsoft Azure last year “marked an important expansion of [its] strategy to offer the world’s best expertise and service on industry-leading technologies, and is a natural progression of [its] 14-year relationship with Microsoft.”
According to DeVerter, the two new service levels – Navigator and Aviator – address two different customer groups.
The Navigator level offers access to tools and automation related to infrastructure support for Azure environments. It also offers on-demand access to Rackspace’s Azure architects and engineers as needed.
The Aviator level builds on Navigator by offering a fully-managed Azure experience, including fully-custom architecture design and 24x7x365 operational support. Rackspace said this level is “for customers who want a more comprehensive support experience, including guest virtual machine management.”
The news comes as Rackspace has reported its Q1 2016 earnings, reflecting a growing demand for Rackspace managed cloud services, including its services for Microsoft Azure.
Recently, Microsoft offered free support upgrades to its Enterprise Agreement (EA) customers’ worth up to $12,000.