Denver-based Platte River Networks got a visit from the FBI last week looking into former U.S. Secretary of State Hillary Clinton’s use of shadow IT systems. The IT service provider has found itself in the middle of the controversy over Clinton's use of personal email for communications that pertained to government business.

The news of the IT service provider's involvement in the case came via a local news report. Clinton’s attorney, David Kendall, has reportedly told investigators that the server in question at Platte River Networks has been wiped clean.

In any case, it raises the question of how IT service providers should handle such issues with their customers. Diane Krakora, CEO of channel market research and consulting firm PartnerPath, told Talkin' Cloud that highly public cases like this one give organizations the opportunity to showcase their services and also educate their customers.

“I think this is a great example and opportunity for solution providers to play the trusted advisor and consultant role with their customers,” Diane Krakora, CEO of channel market research and consulting firm Partner Path.

“I don’t know if Platte River Networks knew the email belonged to Hillary Clinton as that might not have been fully disclosed or if was a private (ie non-government) account. They certainly did nothing wrong in delivering the service at the level they were contracted to provide.”

Platte River Networks is not talking to the press, according to the Denver CBS news affiliate, and the FBI is still in the information gathering stage and has not shared further details, according to the report.

Talkin' Cloud will be watching developments and keep you updated.