https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2023 MSP 501 Application
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2023 MSP 501 Application
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2023 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Technology Advisor 101 (TA 101)
    • Channel Leaders Lists
  • Events
    • Back
    • 2023 Call for Speakers
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Cloud


Nextiva NextCon

Nextiva CEO: ‘VoIP Is to Nextiva as Books Were to Amazon’

  • Written by James Anderson
  • October 24, 2017
The compnay says its new communications platform will change everything.

(pictured above: Nextiva CEO Tomas Gorny on stage at Nextiva NextCon 2017 in Scottsdale, Arizona, Oct. 23.)

NEXTIVA NEXTCON — Nextiva says its long-anticipated communications platform will transform the company into more than just a VoIP provider.

The company announced Monday that select businesses are using its NextOS platform, which seeks to unify the many applications that businesses use. Nextiva made the announcement at its annual NextCon conference in Scottsdale, Arizona, where attendees learned about NextOS for the first time one year ago.

Nextiva's Tomas Gorny

Nextiva’s Tomas Gorny

The offering single brings “fragmented” applications onto a single sign-on platform. The platform’s three main components are nextDB, which captures data; nextIQ, which analyzizes the data; and nextStep, which automates.

Nextiva CEO Tomas Gorny said the launch marks a major shift in the history of the company.

“The launch of the new NextOS platform is significantly more than just a product launch for us here at Nextiva. It marks a new transition from a VoIP company to an all-in-one business and tech company. VoIP is to Nextiva as books were to Amazon in their early days. It is just the starting point,” he said in his keynote speech. “Nextiva is merging and unifying business communication, team collaboration, costumer engagement and analytics on one modern platform. We are tackling the full accountability for the end-to-end customer experience.”

Gorny restated one of Nextiva’s favorite lines: “Business communications is in a state of crisis.”

“The world has shifted dramatically over the last several years, in the way we communicate and collaborate with each other,” he said. “Our customers have brand-new expectations. Knowledge and automation will drive the future. Knowledge comes from data and making sense out of data. Automation will transform how businesses communicate.”

But the drive to become digital and automate doesn’t always achieve its intended purpose. Many companies, Gorny says, create more problems than they actually solve by piling on application after application.

Nextiva’s proposed solution to the problem will be available to all in early 2018. Some of its features include a CRM function, chat, surveys and analytics.

Gorny’s unveiling followed a morning of speakers who talked about customer experience. Nextiva channel chief Ira Feuerstein explained that creating strong customer experiences is the theme of the conference, which is aimed at both Nextiva’s customers and partners.

“You can create a very positive experience for your customers, or you can create a very negative experience for your customers,” Feuerstein said. “And sometimes you even create a negative experience when you’re not even meaning to.”

Brian Solis, principal analyst for the Altimeter Group, said that even digitally focused “innovation” isn’t really innovation unless it is …

  • Page 1
  • Page 2
Tags: Agents Analytics Cloud Telephony/UC/Collaboration

Most Recent


  • Baseball swing
    VMware Partner Connect Now in Full Swing Worldwide
    "This is the complete end state” of VMware’s channel program, per Tracy-Ann Palmer, and will hold for years.
  • Doubling down
    The Gately Report: Huntress to Double Down on MSP Partner Investment
    A massive health care industry data breach remained under wraps for nearly a year.
  • Layoffs
    Latest Amazon Layoffs Impacting 9,000 Workers, Including AWS
    This likely isn't the end of layoffs at Amazon.
  • HPE Greenlake depiction
    HPE to Expand GreenLake Into ITOM Market with OpsRamp Acquisition
    OpsRamp was part of Hewlett Packard Pathfinder’s venture capital investment in 2020.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • College classroom
    Community College Ransomware Attack Wreaks Havoc
  • Virtual Desktop
    6 Enhancements to Microsoft’s WVD, Plus a New Name: Azure Virtual Desktop
  • Cloud computing concept
    Cloud Computing Adoption Isn’t Slowing — Need to Convince Clients?
  • Welcome Mat
    Ex-Telarus Exec Scott Forbush Leaves Upstack for PPT Solutions After 5 Months

Upcoming Events

View all

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Channel Partners Europe

June 13, 2023 - June 14, 2023

Channel Futures Leadership Summit

October 30, 2023 - November 2, 2023

Galleries

View all

VMware Partner Connect Now in Full Swing Worldwide

March 20, 2023

The Gately Report: Huntress to Double Down on MSP Partner Investment

March 20, 2023

8 Channel People Making Waves This Week at T-Mobile, Kaseya, Google Cloud, Atlassian, More

March 17, 2023

Industry Perspectives

View all

10 Strategic Smart Enterprise Drivers for 2023

March 16, 2023

Does Your Company Have a Virtual Water Cooler?

March 13, 2023

How Hybrid Work Poses Major Cybersecurity Risks

March 1, 2023

Webinars

View all

Equipping the Hybrid Workforce: What It Takes to Execute

March 28, 2023

Give Customers the Power: How MSPs Can Leverage Cloud Choice

April 4, 2023

DE&I Dialogue: How the Right DE&I Initiatives Can Propel Your Business

April 5, 2023

White Papers

View all

6 UCaaS Reseller Challenges and How Real World Businesses Solved Them

February 1, 2023

Frost Radar: North American UCaaS Market, 2022

February 1, 2023

The Complete Guide to White-Label UCaaS for Reseller Success

February 1, 2023

Channel Futures TV

View all

Real-Life M&A: Advice for a Successful Channel Deal

Coffee with Craig and James Episode 120: Ronnell Richards

March 3, 2023

XDR Technology: Latest Breakthroughs, How to Talk to Customers

March 1, 2023

Coffee with Craig and James Episode 119: Alliance of Channel Women

February 22, 2023

Twitter

ChannelFutures

.@HPE acquiring @OpsRamp to add capabilities to @HPE_GreenLake. #cloud dlvr.it/SlCFz9

March 20, 2023
ChannelFutures

The relationship between technology advisor (agent) firms, technology service distributors (TSDs) and suppliers is… twitter.com/i/web/status/1…

March 20, 2023
ChannelFutures

.@citrix channel marketing exec Tricia Atkinson is joining @Equinix to lead global partner #marketing.… twitter.com/i/web/status/1…

March 20, 2023
ChannelFutures

.@bizITsolutions announced a partnership with New Charter Technologies. dlvr.it/SlBh09 https://t.co/xpqbQcKC6y

March 20, 2023
ChannelFutures

.@VMware has finalized #PartnerConnect and plans to keep it as-is (minus simplification changes) for years to come.… twitter.com/i/web/status/1…

March 20, 2023
ChannelFutures

Our latest #GatelyReport includes a Q&A with @HuntressLabs, massive ILS #databreach, new @SECGov cyber proposal,… twitter.com/i/web/status/1…

March 20, 2023
ChannelFutures

Channel people making waves include: @MikeSievert, @TheFredVoccola, @Ichhpurani, @mcannonbrookes, @scottfarkas… twitter.com/i/web/status/1…

March 17, 2023

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2023 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X