When ManageEngine unveiled its Desktop Central MSP platform in December 2010, MSPmentor openly wondered if the software provider planned to support non-Windows devices. Ashish Kuriakose, ManageEngine’s marketing communications manager, followed up via email and offered some additional insights. Here they are.

According to Kuriakose, ManageEngine’s ITSM product for MSPs — called ServiceDesk Plus – MSP Edition — is an ITIL-ready service management product that managed service providers can use to provide help desk services to their customers. Apart from incident, problem and change management, it comes with asset management that includes support for Windows, Linux and Mac machines. Also, Desktop Central – MSP Edition supports complete Windows Management. More info here.

MSPmentor also wondered if ManageEngine planned to get more aggressive in the SaaS market — potentially integrating applications with sister company Zoho. In response, Kuriakose said “ManageEngine has already entered the SaaS market with on-demand versions of our network performance management and service management solution. Our on-demand portfolio currently includes – OpManager On-Demand, ServiceDesk Plus On-Demand and Site 24×7 (Web End-User Experience Monitoring). Users can simply sign up for the services and start using them. (It is integrated with Zoho Single Sign-On. So if you have a Zoho account, you can check it out yourself right now at http://on-demand.manageengine.com/.)

Kuriakose added:

ManageEngine competes in the so-called remote monitoring and management (RMM) software market, where MSPs select from a range of tools (on premise or SaaS) to proactively manage customer networks.

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