LiveTime’s Android Service Desk Available on Google Play
Provider of SaaS and Cloud based ITIL 3 Service Management (ITSM) and Service Desk software, LiveTime Software, announced the availability of its native Android client on Google Play. Android tablets and phones that support Android 2.2 or later will gain mobile access to both the SaaS and on-premise solutions provided by the company, including Novell Service Desk.
LiveTime developed its application with its own web services infrastructure. With the company's recent application, organizations can manage all service requests, incidents, problems, changes and deployments remotely. Users are also provided with the ability to communicate directly with customers and monitor SLA achievement from a mobile device.
- Service Metrics Dashboard
- Geolocation mapping of customers
- Request filters
- Request history
- Adding notes and time to requests
- Request, incident, problem, change and release management
LiveTime is Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance). Many global 2000 companies such as Lockheed Martin, Verizon and Disney use LiveTime. The company is a privately held firm with offices in the United States, Australia and the United Kingdom with a large distribution network around the globe.