How Forward-Thinking is Your Company?
IT departments play a large role in determining whether or not infrastructure is set up in a way that’s conducive to company growth, and many of them may be overwhelmed by keeping up with the newest technology needed to stay ahead. That includes cloud-based file sharing. Because MSPs are familiar with the cloud platforms and IT infrastructure, they can help other companies tackle some of these next generation issues and invest for the future. Here are a few questions to see if your customers are taking the right steps to get ahead or not.
Where is IT’s budget allocated?
If more than 50 percent of the money is being spent maintaining existing infrastructure, then the company is not allowing enough room for innovation.
Approximately 70 percent of a typical IT budget in a non cloud-based environment is spent on maintenance. And when the company lacks time and money, it’s very easy to fall in the trap of just barely staying on top of day-to-day tasks without thinking much about the future.
IT money should be invested into infrastructure rather than maintaining daily operations, and an MSP can help companies figure out which processes to automate, freeing up time and money.
According to an IBM study, some companies plan on increasing infrastructure spending by more than 10 percent and over 60 percent of organizations plan to increase their IT infrastructure investment over the next 12-18 months.
How flexible is your current infrastructure?
Building flexibility into the infrastructure is key to sustainability and growth. The same IBM study concluded that not even 10 percent of companies are confident their IT backbones could handle the growing demands of mobile, big data, social media and cloud computing.
An MSP can help your infrastructure be more adjustable and ready to scale or adapt to any situation or innovation that might come into mind.
By connecting the front-end systems (like platforms for customer engagement, which generate customer data) to back-end transactional systems, a company will be more responsive to a variety of needs. Doing this, along with automating manual processes, will also help to cut cost and speed up innovation as well.
Does your IT department like to try new things?
Many IT employees are hesitant to try new software, devices, items and applications and just stick to the ones they know best.
This is extremely understandable given the amount of responsibility that they bear if something were to happen to company data. In no way should they jump into something without learning extensively about it first, but only sticking to old ways of doing things won’t get you anywhere either.
MSPs can help enhance a company's data security, so that there’s more room to try new ideas. Infrastructures should support and offer a way for all of the company to collaborate on new platforms. Companies should also be open to customer influence. Don’t try so much to change their behavior, instead have the flexibility in your infrastructure to alter yours.
IT is the backbone of a company and implementing a comprehensive, sturdy one can significantly help a company gain a competitive edge. How might MSPs further help this cause? Leave a comment in the section below.