Google App Engine Cloud Platform Experiences Outage
Google App Engine, the search giant’s cloud application development and hosting platform, experienced a Java outage late last week that resulted in high latency and error rates. By Google’s reckoning, only 1.9 percent of total App Engine traffic was affected. But it’s still a blow to Google App Engine’s credibility as the company tries to build cachet with enterprise ISVs.
The outage began at 7 p.m. Pacific on July 14, 2011, and gradually increased in magnitude until Google engineers were able to begin repairs at 9:30 p.m. The Google App Engine blog explaining the outage says that the repairs were completed by 11:30 p.m., and applications were back to normal operation. The outage occurred very shortly after a scheduled maintenance period, but Google insists that the two events are unrelated.
What I found most interesting about Google’s blog entry was the apologetic tone. See for yourself:
Overall reliability, quick return to service, and fast, accurate communication to our customers are some of the core goals of Google App Engine’s service offering. While we restored service relatively quickly, it’s clear to us that we fell short in prompt communication of status updates. We apologize for this, and we’ll look at our procedures to improve our performance in this area.
When Amazon EC2 infamously went down for a few days earlier in 2011, Amazon Web Services wasn’t nearly half as apologetic as Google seems to be about some four-hour, comparatively low-impact downtime. Regardless, it’s not good PR for an offering that Google is pitching as ready for primetime.