Cloud-Based File Sharing: Top 4 Deal Breakers
Once considered a luxury, cloud-based file sync and sharing services are now widely seen as a necessity. Thus, the key question for MSPs and your customers is no longer ‘do we need a file-sharing solution?’ but rather ‘what do we need from a file-sharing solution?’
While there is no consensus, we’re beginning to see some noticeable deal-breakers emerge; criteria that customers simply can’t afford to do without. So what are some of those attributes? What would cause an MSP or business to immediately discard a certain file-sharing solution? Here are four of the top deal-breakers, in no particular order:
1. Lack of Security: With data breaches on the rise, MSPs need assurance that their customers’ information is safe at all times – both in transit and at rest –- regardless of whether it’s considered “top secret.” Of course, in certain industries (e.g. healthcare) laws and regulations like HIPAA mandate a strict level of security with data encryption, but the truth is that no company wants to jeopardize their information. So if a file-sharing solution is vague about the level of security and privacy it offers, it’s probably not suitable for the business world.
2. No control or visibility: Can the MSP control and monitor user access? Can they set specific restrictions and privileges? Can they easily determine the status or whereabouts of a sensitive file? Do they have admin-type oversight over the system? If a cloud-based file sharing solution cannot offer this, then it’s probably a deal-breaker. While security is important, IT departments are increasingly assigning a greater value to both visibility and control. After all, how can you determine if your data is safe if you don’t know where it is?
3. Lack of usability: There’s a very good reason why employees often circumvent the IT department with consumer file-sharing products. It’s because they are extremely easy to use. So if a file-sharing solution isn’t intuitive for employees -– if it will require hours of training and hand-holding -– then it’s probably a deal-breaker. Remember that file-sharing is means to an end, so if the solution interferes with more productive matters, it’s not probably not worth considering.
4. No mobile access: BYOD is here to stay, so if a file-sharing solution doesn’t provide mobile access to employees, then it’s probably not going to be adopted. The solution should ideally be made available on all of the major mobile operating systems – iOS, Android, Windows Phone and Blackberry -– so as to not leave some employees out of the loop.
What are some other file-sharing deal breakers from your point of view? Be sure to let us know in the comment section.