Australia: N-able Pushes SaaS Managed Services

Australia’s managed services market continues to grow up rapidly. The latest example: N-able says its hosted N-supportPro software is now available in Australia and New Zealand. It’s the latest in a series of MSP software company efforts down under. Here’s some perspective.

According to N-able:

N-supportPro can also be used to remotely support desktops, notebooks, servers and mobile devices such as Windows Mobile smartphones, which is a category that is going to demand an increased level of remote IT support and monitoring, according to Rob Bissett, director of product management, N-able Technologies.

The Bigger Picture

N-able and Kaseya (among others) have been waging managed services war in Australia — opening local offices and providing feet-on-the-street support to Australia and New Zealand VARs transitioning to managed services.

Kaseya has signed up roughly 350 MSP customers in Australia since 2006, according to Martin Ashby, executive VP for Kaseya’s APAC (Asia Pacific) business. I spoke with Ashby during the Kaseya Connect User Conference (May 2009). Stay tuned for more thoughts from Ashby about the APAC market — I still need to write that blog…

Also of note, MSPmentor reported in April 2009 that Interactive, an Australian managed service provider, has deployed Nimsoft’s Monitoring Solutions (NMS). Interactive specializes in business recovery planning, disaster recovery and good old hardware maintenance.

PSA Perspective

Meanwhile, Professional Services Automation (PSA) software suppliers like Autotask and ConnectWise are making moves in Australia.

Autotask in February 2009 expanded its hosted Go! and Pro! software into the Australian market. The Australia/New Zealand region generates about 20% of Autotask’s international sales, according to Executive Director David Salzberg. And Computer Troubleshooters franchisees in Australia are expected to adopt Autotask as well.

Meanwhile, ConnectWise is putting feet on the street in Australia. ConnectWise CEO Arnie Bellini in February landed in Australia for local ConnectWise user group meetings.

During Bellini’s trip, ConnectWise hosted user group meetings in Melbourne (54 partners attended) and Sydney (51 partners attended), according to COO Santo Cannone. ConnectWise’s Australian user group held another meeting May 28 (61 attended), and ConnectWise is planning another meeting in August, Cannone says.

Also of note: Sage Technology, a major Australian MSP, has been one of the fastest adopters of ConnectWise.

Please note: It can be difficult to keep up with all of the MSP vendor strategies in Australia and New Zealand. If I’ve overlooked recent news or trends, post a comment and I’ll be sure to check out the news tip or reply to you directly.

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