https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

Channel Research


Shutterstock

Man pointing at self

Snapshot of a Modern MSP: Is This You?

  • Written by Pam Baker
  • May 28, 2019
You MSPs are an experienced lot, for the most part.

Datto’s latest Annual State of the MSP report is out, and it turns out that nearly 100% of MSPs are highly optimistic about their industry. A whopping 80% report their revenue is from recurring services, the top four of which are business continuity and disaster recovery (BCDR); networking; productivity software; and help desk.

Cybersecurity, however, is getting more of their focus, particularly in thwarting and recovering from ransomware attacks unleashed on their clients. Ransomware and cybersecurity have soared as a joint MSP concern, from 14% two years ago to 30% today.

By the numbers: MSP personnel demographics. Nearly a third, (31%) of MSPs are between 40 and 49 years old, and slightly over half (51%) have both business and technical responsibilities on the job. Only one-quarter (26%) are focused only on technical duties. The MSP technician averages a decade younger and struggles with vendor and cybersecurity issues. The typical MSP leader struggles more with revenue generation and sales.

As to differences in interests, the MSP technician tends to prefer watching The Orville and Star Wars, whereas the typical leader (executive and C-level management) tend to be fans of Game of Thrones and “anything Marvel.”

The typical MSP business. The managed service provider industry is well-established. Nearly half (47%) of MSPs have been in business for more than 16 years. Only 7% have been in business for just three to five years. Almost all are hiring: Seventy-one percent plan to hire up to five new employees within the year. Europe-based MSPs expect a harder time in hiring the talent they need compared to their global counterparts.

“Continued access to a pool of people with the right skills and experience is the single biggest HR concern for U.K. businesses preparing for Brexit,” according to a SHRM report. SHRM is the Society for Human Resource Management, an organization dedicated to promoting and improving the HR profession.

“Employers are also concerned to know the impact of Brexit on the employment law regime in the U.K. Will they have more or less flexibility in managing people or will things stay the same as now?” the SHRM report continued.

Other than the unique difficulties to hiring talent for MSPs in the U.K., more than one-half (58%) of MSPs located elsewhere expect no more recruiting challenges than last year. In any case, annual revenue expectations are expected to be on the rise, so at least paying for the new help should be less problematic. More than one-quarter (27%) of MSPs report their annual revenue to be between $1 million and $5 million, while another 22% are bringing in more than $5 million.

The modern MSP also is more stable by virtue of spread in their clientele. A solid 41% report having more than 100 clients and nearly 80% expect to add one to 10 new clients within a year. Over half are distinguishing themselves by specializing in a particular industry. The top specialization is health care, at 34%, and the lowest in MSP interest is startups at 10%. Perhaps surprisingly, more MSPs (24%) specialize in serving nonprofits as do in serving manufacturing (23%).

MSPs take on cybersecurity. While cybersecurity is largely seen as the province of managed security service providers (MSSPs), it’s a strong draw for MSPs too. The top three critical security products and services, say the MSPs polled for the Datto report, are antivirus (82%), advanced firewall (74%), and remote monitoring and management (RMM) at 69%. Business continuity and disaster recovery (BCDR), seen as the best strategy for overcoming or thwarting a ransomware attack among other advantages, is also in increasing demand by MSP clients.

Tags: MSPs Best Practices Channel Research Data Centers RMM/PSA Security Strategy

Related


  • SASE-Security
    SASE: The Key to Mitigating Business Transformation Risk
    MSPs can leverage SASE to help clients mitigate new cybersecurity risks as they embrace cloud technology.
  • No Racism
    Racially Charged Tweet Costs Alteryx CRO His Job
    Numerous individuals, including a customer, criticized Alteryx for the tweet, which led to the CRO's resignation.
  • Select a Hire
    AvePoint Taps Ingram Micro, Palo Alto Networks Vet to Lead Channel
    He held channel exec roles at Ingram and Palo Alto Networks
  • Word conclusion on paper
    Microsoft Conclusion on SolarWinds Hack 'Conflicts' with Other Messages
    A concerning aspect of this attack is that security companies were a clear target.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • The Smart Money’s on a Staged Approach to Security Services Provision
  • Getting Clients Ready for an 88% Increase in Cloud Adoption
  • Law Firm Cyberattack Exposes Tens of Thousands of Patient Records
  • Calligo Acquires Decisive Data, Beefs Up Data Insights Services

Galleries

View all

From The Second City: How to Use Improv as a Business Tool

March 3, 2021

Industry Perspectives

View all

Multi-Cloud: Strategy or Inevitable Outcome? (or both?)

March 3, 2021

Backup Vulnerability: 4 Targets Hackers Might Utilize to Infiltrate Your Backup Solution

March 2, 2021

The “Roaring 20s” Are Coming

February 25, 2021

Webinars

View all

A Partner’s Perspective on Channel Success in 2021

March 23, 2021

XDR and Why it Matters to MSPs

March 24, 2021

Top Security Trends Impacting Technology Security Providers In 2021

March 25, 2021

White Papers

View all

Why Fortinet for my MSSP?

March 2, 2021

Small and Mid-Size Business Security: 4 Steps to Success

March 2, 2021

How SMBs Can Secure Endpoints and Remote Workers for the Long Haul

March 2, 2021

Upcoming Events

View all

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

RT @ChannelEurope: Craving more #EMEA news? Get the latest headlines, insights and commentary in EMEA directly to your inbox. Subscribe to…

March 4, 2021
ChannelFutures

Kelly Leonard of @SecondCity talks to us about how improv can be used as a business tool to improve the company cul… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

Another amazing day at #CPVirtual. Here's what you missed and what's on tap for Day 3. @Channel_Expo… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

Learn how @VMWare can help you build and deliver a #multicloud strategy. #hybridcloud #cloud #AWS… twitter.com/i/web/status/1…

March 3, 2021
ChannelFutures

Learn about the merging of our media websites; plus, a new #MSP Summit this fall. @Channel_Expo… twitter.com/i/web/status/1…

March 3, 2021
ChannelFutures

.@KnowBe4 acquires @MediaPROInc to beef up #cybersecurity training. dlvr.it/RtvdpB https://t.co/FzseCn4K6A

March 3, 2021
ChannelFutures

#COVID19 is ramping up #socialengineering – time for MSSPs to step in. @Electric_AI dlvr.it/RtvRQc https://t.co/ebTJNJcOxz

March 3, 2021
ChannelFutures

.@pluribusnet launches expanded, simplified partner program. #SDN dlvr.it/RtvGtQ https://t.co/bRDqYLEhXJ

March 3, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X