Cybersecurity and Remote Working Present Challenges for MSPs

… spearphishing is, he said.

“As the problem got worse, they were still learning what it was to figure out how to stop it. This was a costly delay for many clients who were already going through their worst times as a business,” Babineau said.

Transformation Needed

Now is the time for MSPs to transform their businesses, he said.

Pricing per user highlights your value better than pricing per device, Babineau said. Users create data, and data must be secured and protected, he said.

“Aside from pricing, MSPs should think about offering security assessments that determine a user or a group of users’ current security posture,” he said. “This gives them a baseline and enables them to have an educated discussion about how their security portfolio can help strengthen security for their clients. Users need to be reminded that they are the weakest link to understand the associated risk. And using assessments and benchmarking can do this while demonstrating the MSP’s value when they help their client improve that performance over time. ”

In addition, MSPs should learn “cloud everything,” Babineau said. They should become an expert in cloud security, and hire and train someone on security-related help desk calls.

“Use the cloud to help clients reinvigorate their businesses to new heights,” he said.