https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Tech Services Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
    • Diversity, Equity & Inclusion
  • MSP 501
    • Back
    • MSP 501 Information Center
    • 2021 MSP 501 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2021 MSP 501
    • Circle of Excellence
    • DE&I 101
    • Top Gun 51
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Tech Services Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
    • Diversity, Equity & Inclusion
  • MSP 501
    • Back
    • MSP 501 Information Center
    • 2021 MSP 501 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2021 MSP 501
    • Circle of Excellence
    • DE&I 101
    • Top Gun 51
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Channel Partners Event Coverage


Shutterstock

Contact Center

Playvox and InflowCX Partner to Optimize Contact Center Agent and Customer Experience

InflowCX is now a member of the Playvox Partner program as a technology solutions broker.

PRESS RELEASE — CHANNEL PARTNERS CONFERENCE & EXPO, LAS VEGAS, April 12 — Playvox (Booth 2339), the leading CRM-connected omnichannel contact center provider of workforce engagement solutions, is excited to welcome InflowCX into the Playvox Partner Program as their newest Technology Solutions Broker. InflowCX, headquartered in Denver, CO, is an innovative provider of strategic advisory, consulting, and managed services for contact center and unified communications technologies.

“Playvox and InflowCX share similar visions – to empower contact centers and agents to be their best and deliver the best experience – for agents and customers,” said Carver Matheidas, Vice President of Channels for Playvox. “With this partnership, our two companies are in an even stronger position to provide businesses with the Workforce Engagement Management capabilities they need.”

“InflowCX invests significant time in researching and vetting contact center technologies, and Playvox stands out with their platform, capabilities, approach to ongoing development, and a shared focus of a client-centric philosophy,” said Ken Smith, CEO of InflowCX.

About Playvox
Playvox’s powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves expanding DX pioneers such as Noom, NuBank, SoFi, Stitch Fix, Twitter and Zendesk. Our agent-empowering suite of scheduling, performance, learning, quality feedback and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow and Zendesk. Learn more at www.playvox.com.

About InflowCX
InflowCX is an innovative provider of strategic advisory, consulting, and managed services for contact center, customer experience, and unified communications solutions to over 1,000 customers nationwide. Since 1997, InflowCX has grown to be a trusted advisor in its market through the high caliber of its work, problem-solving approach, and focus on client satisfaction. Learn more at www.inflowcx.com.

Media Contact:
[email protected]

Tags: Agents Channel Chatter Channel Partners Event Coverage New/Changing Channel Programs Technologies Telephony/UC/Collaboration

Most Recent


  • Technology Market Opportunities Abound Amid Market Volatility
    There are new and increasing opportunities for those eager to embrace the future of technology.
  • marketplace
    AppDirect Adds Aryaka to AppSmart Marketplace in SD-WAN, SASE Milestone
    Aryaka simplified its technology portfolio and created offerings that can be purchased in a marketplace.
  • Cash
    Pathlock Gains $200 Million in Funding, Merges with Appsian, Security Weaver
    Through this M&A, Pathlock has combined its channel partner organization.
  • Cybersecurity digital lock
    Telarus Cybersecurity Assessment Software Latest in TSB Tools Arms Race
    Telarus put significant funding in to the project and will be updating it with new modules throughout the year.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Empowering Women Leaders Panel at CPLV 2022
    Top Moments from the Record-Smashing Channel Partners Conference & Expo
  • Eric Townsend Intel CP Expo 2022
    Intel Exec: Most MSPs Are Responding to Customer Ransomware Attacks
  • MSPs What's Next CP Expo 2022
    MSPs Consider What’s Next as M&A, Talent Shortage, More, Impact Them
  • Cloud Growth
    Rackspace Channel Execs: TSBs, Agents Key to Managed Cloud Growth

Upcoming Events

View all

Channel Partners Europe

June 14, 2022 - June 15, 2022

MSP Summit

September 13, 2022 - September 16, 2022

Galleries

View all

Unprecedented Times Impacting Cybersecurity Channel Partners

May 16, 2022

8 Channel People Making Waves This Week at Avant, Cisco, Databricks, More

May 13, 2022

Talent Shortage Ripple Effects Continue to Create Headaches for Partners

May 13, 2022

Industry Perspectives

View all

Build Customers for Life with CX and Lifecycle Selling

May 16, 2022

Voice Analytics Are a Must-Have as Companies Evolve COVID-Rushed Tech

May 12, 2022

Top 5 Trends and Challenges Channel Partners Are Facing in 2022

May 9, 2022

Webinars

View all

Simplifying SaaS Security for MSPs

April 27, 2022

How to Supercharge The Network to Support Your IT Superhero Moves

May 3, 2022

The 2022 MSP Challenge: Scale Service Delivery Despite the Talent Gap

April 21, 2022

White Papers

View all

The New Bottom Line: How MSPs Can Meet the Healthcare Crisis While Evolving Their Businesses

April 19, 2022

How to build a Security Operations Center (on a budget)

April 4, 2022

The AT&T Cybersecurity Incident Response Toolkit

April 4, 2022

Channel Futures TV

View all

AT&T, Microsoft, Cisco, ThreatLocker on Unlocking Partner Potential

Agents Share ‘Secrets,’ Industry Opportunity

May 11, 2022

Vonage Addresses Potential Partner Opportunity via Acquisition by Ericsson

May 5, 2022

Lumen Technologies ‘Built for Growth and Scale’

May 4, 2022

Twitter

ChannelFutures

#ChannelEurope keynote with @contextworld addresses partners staying calm amid market volatility.… twitter.com/i/web/status/1…

May 17, 2022
ChannelFutures

Read about how the partnership between @AryakaNetworks and @AppSmartcom is a milestone for both companies.… twitter.com/i/web/status/1…

May 17, 2022
ChannelFutures

.@pathlock secures $200 million in new funding, announces M&A to increase capabilities. #appsecurity… twitter.com/i/web/status/1…

May 17, 2022
ChannelFutures

Mark your calendar for our upcoming #VirtualWorkshop! On May 26th at 2 p.m. EDT, this session will show you the pow… twitter.com/i/web/status/1…

May 17, 2022
ChannelFutures

Let's take a look at last year's incredible #DEI101 honorees > spr.ly/6015zEq67. The nomination form is open… twitter.com/i/web/status/1…

May 17, 2022
ChannelFutures

Read about the latest tool from @telarus. dlvr.it/SQX4Pl https://t.co/khXDQWeVW8

May 17, 2022
ChannelFutures

.@PaloAltoNtwks, @Deloitte expand alliance to offer #managedsecurity services. dlvr.it/SQVFrp https://t.co/7VFlXLFIEK

May 16, 2022
ChannelFutures

.@1111systems has snagged certain key managed service and cloud infrastructure assets through two key acquisitions.… twitter.com/i/web/status/1…

May 16, 2022

MSSP Insider

Business advice for MSSPs and news from the broader security channel.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X