A New MSP Era Is Here, So Where Is the Industry Headed?

It is a new era for managed service providers. The last year has had a profound impact on MSPs, who have had a lot of aspects of their business disrupted in some way. Despite this, there has been widespread optimism and sustained or increased revenue throughout the industry. In Datto’s recent Global State of the MSP Report, a good chunk of providers expressed that now is a good time to be an MSP. In fact, a large percentage claimed that they came through the pandemic with revenues either unchanged or improved.

But, of course, it’s not all sunshine and rainbows. That sense of optimism is expected to continue, but MSPs are still keeping a sharp eye on potential hurdles. The battle for customers is intensifying, and with it come concerns about revenue growth, profitability and competition.

At this fall’s Channel Partners Conference & Expo, we conducted roundtables with channel experts addressing hot topics in areas such as cybersecurity, cloud and MSPs.

The new era of MSPs, and whether they see their competition increasing or decreasing, was among hot topics addressed during our roundtable with industry experts.

Panelists included:

• Paul Caiazzo, CISO, SVP Corporate Development, Avertium
• Joseph Rabinowitz, Co-Founder and CTO, Homefield IT
• Kurt Guenther, President, Business Solutions Group, Computer Services, Inc. (CSI)
• Stephen Moss, SVP and GM, Connected Workforce, Insight

Scroll through our slideshow above for highlights from this roundtable.