Enterprise phone systems and unified communications solution provider ShoreTel (SHOR) launched ShoreTel Mobility 8, an update to its existing mobility application that allows users to integrate mobile-enabled videoconferencing between BYOD users and traditional desktop setups.
With Mobility 8, enterprise users can stay in visual contact with their colleagues from any location. The solution also includes integration with the ShoreTel Communicator desktop call-control suite, which gives users the ability to access all of the functions native to a desktop enterprise phone with their mobile device of choice. And with the company’s newly virtualized ShoreTel Mobility Router, IT departments will be able to help their workforce transition to an all-mobile setup to help increase productivity.
“The real spice behind that [the ShoreTel Mobile Communicator] is that ShoreTel Mobility gives a customer or user a real choice of whether they want to continue to use a desk phone or if they want to discard their desk phone altogether and use the mobile device as their primary enterprise communications device,” said Edward Wright, senior director of Product Management at ShoreTel, in an interview with The VAR Guy. “When they make that choice, we want to make sure they can do that without compromising the capabilities that they expect in their enterprise environment.”
With its new mobile video functionality and the addition of ShoreTel Communicator, Wright said enterprise users will have the ability to drive collaboration without having to deal with complex UC solutions, including traditional IP phones, in the workplace. With Mobility 8, users can initiate or accept incoming video calls between Android and iOS devices or join in to a conference at will. And for customers looking to have the best of both worlds, the ShoreTel Dock will allow users to plug their mobile device into a desktop stand to mimic all the features of a traditional phone, including a handset, keypad and speakerphone, he noted.
ShoreTel Mobility 8 is available now as a free download for ShoreTel’s existing premises-based customers through the company’s reseller partners. New premises-based customers can purchase the new hardware and user licenses for a one-time fee. ShoreTel Sky customers, however, will need to wait several months before the application becomes available as a subscription-based service.