Nimsoft Wins Big Service Desk Deal in Australia
Nimsoft, the IT service management (ITSM) and IT monitoring software provider, has named its first major client of 2012 in the form of Fortior Global, an integrated project controls solution provider in Australia.
As part of the deal, Fortior will deploy the Nimsoft Service Desk — a multi-tenant, SaaS-based product for all servicing all aspects of an IT management system. Fortior is adopting the solution as it expands its business and adds a new Premium Support Services offering to give its clients real-time self-service access to Fortior’s project controls knowledge base.
According to Fortior Global GM Paul Butterworth, Fortior will leverage the Nimsoft Service Desk in order to provide customers throughout Australia and New Zealand with real-time answers and to drive down its own support costs. In a prepared statement, Butterworth said the estimated cost of a business having its own support team is in the “millions of dollars” — an obvious reason why Fortior decided to offer such services to customers.
So what are the major changes for current and future Fortior customers? With the addition of Nimsoft, Fortior users will have access to what Nimsoft says is a “simpler content management solution…that has the right information readily available to its clients.” The service will also be available 24 hours a day.