MSPmentor 100: White Glove Technologies Has Texas-Sized Ambitions

The MSPmentor 100 is full of service providers thaat pride themselves on their accessibility to their community. But how many are aiming to extend their “community” to the entire state of Texas? Enter White Glove Technologies, number 84 on the MSPmentor 100 2010. I had the chance to talk with company president Carey Balzer about where the company’s been and where it’s going.

According to Balzer, White Glove aims to offer a broad list of services, providing services and project work from website design to offsite backup to managed offerings and on-call responses to small and midsized businesses in the 50-mile radius around the San Antonio/Austin area where they’re based.

Business has been good, with consistent 25 percent to 30 percent year-over-year growth and strong profitability, Balzer says - though he does also add that of course the economic downturn meant some clients deferred one-time project work and that they dropped pricing on their managed service packages.

White Glove Technologies is no stranger to acquisitions: The company recently acquired RIATA Technologies; and two years ago, they acquired a company called Network Logistics, which consolidated the local MSP market and gave them more managed services momentum.

In the future, Balzer says that White Glove has an eye towards expanding their growth by way of acquisitions in the Dallas/Fort Worth area, further enhancing their reach in the area and a step towards their goal of doubling growth over the next three years.

Interestingly, while they’re planning on expanding their vertical plays, White Glove has no interest in the government or education markets, which he says require entirely different go-to-market solutions and sales pitches than the private sector.

Otherwise, White Glove Technologies is aiming to enhance their plays when it comes to software and hardware-as-a-service. But Balzer says that the company’s focus will always be on providing IT services to companies with between 5 and 500 seats.

“The SMB market is underserved,” Balzer says.

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