Microsoft Surface Pro BYOD Wave Starts Monday, Feb. 11

Microsoft (NASDAQ:MSFT) started selling Surface Pro tablets today (Feb. 9). Some CIOs sound skeptical and initial reviews were mixed. But first-day Surface Pro sales sound strong, though initial inventories may have been low. Nobody is predicting Microsoft's tablets will take over the world -- at least not immediately -- but MSPs better prepare for the Surface BYOD (Bring Your Own Device) wave. It starts Monday, Feb. 11, when the first Surface Pro buyers take their new tablets to work.

The resulting help desk calls -- to corporate IT and MSPs -- are easy to predict:

  • "How do I get my business email running on my Surface Pro?"
  • "How do I access [name the business server, cloud application] from Surface?"
  • "How do I move my data from my laptop to my new tablet?"
  • "Where did the Start button go?"
And the list goes on. There won't be a flood of help desk calls. At least not initially. But they are coming. Most MSPs are still struggling to figure out mobile device management (MDM) and monetization strategies for Android and Apple iOS tablets and smart phones. Add Surface to the list of action items. Fast.
TAGS: Help Desk
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