ManageEngine, which specializes in managed services software and IT service desk software, has recently released two new products to help SMBs and enterprise companies automate their workflow -- especially as the world increasingly goes mobile.
First up is the ManageEngine ServiceDesk Plus iPhone application, which gives users access to ServiceDesk Plus from anywhere, at any time. Next up is ManageEngine OpManager version 9.0 -- the newest version of the company's signature network monitoring software. ManageEngine President Raj Sabhlok would like to see OpManager 9.0 pull more enterprise companies away from Hewlett-Packard (HP) OpenView.
IT Help Desk Meets the iPhoneManageEngine, part of Zoho Corp., is looking to increase the efficiency of its customers' help desk with the ServiceDesk Plus iPhone application. How? The company claims the iPhone app will "dramatically" reduce response and problem resolution times as help desk teams will be able to respond from anywhere. The ServiceDesk Plus iPhone app includes several filtering options, the ability to create, modify and view user requests and allows help desk personnel to both pick up and assign tickets from customers. The application is available as a free download for current ManageEngine customers.
Then there's version 9.0 of the ManageEngine OpManager designed specifically for larger enterprise networks. Among its new features is IT workflow automation, advanced virtualization monitoring and REST APIs to custom script monitoring.
In a prepared statement, ManageEngine Product Managed Dev Anand called the OpManager 9.0 a "compelling alternative to legacy tools from HP, CA and IBM." The OpManager can monitor up to 50,000 interfaces and carries custom APIs so that customers can more easily integrate the solution into their existing environments. The OpManager 9.0 can be downloaded for free for 30-days.