Managed Videoconferencing Services: Finally Cross Platform?
Do your videoconferencing, telepresence and unified communications systems work with rival service providers down the road or across the global? No doubt, interoperability issues have sometimes slowed — or stalled — the videoconferencing, telepresence and UC markets. But service providers like BT Conferencing claim they are addressing the interoperability issues.
BT’s latest cloud-based videoconferencing platform, called Video Bridging 3.0 supports major standards (SIP, H.323 and H.320) and a mix of legacy and new devices. Small MSPs pushing into telepresence services should take note: BT’s video initiative now supports 50,000 international conferencing sites. It also pushes beyond corporate boardrooms to support desktop, tablet and smartphone devices.
Meanwhile, MSPmentor is watching closely to see if there’s still room for small MSPs to generate recurring revenues from managed telepresence services, and managed video as a service. Glowpoint, for one, has bet its entire business on cloud-centric managed video services.
Still, only 18.8 percent of top MSPs offer managed video conferencing and telepresence services, according to preliminary data from the fifth-annual MSPmentor 100 survey, which closes Dec. 23, 2011.
Additional insights from Joe Panettieri.