LogMeIn Central, Rescue Gain Anti-Virus, Multi-User Capabilities
LogMeIn is preparing two surprises for managed services providers (MSPs) in July. First, LogMeIn Central will support multiple anti-virus software engines, giving MSPs a single pane of glass for their remote management and AV support services. Also, LogMeIn Rescue will be enhanced with “invite” features — called External Technician Collaboration — that allow two experts to remotely work on a system at once.
LogMeIn Central is a remote computer management platform. LogMeIn Rescue is remote support software for helpdesks and call centers. For existing partners and customers, the anti-virus and collaboration enhancements will be available sometime in July at no cost, according to Andrew Burton (pictured), senior VP of products at LogMeIn.
LogMeIn Central will support numerous antivirus engines, including (but not limited to) Avast, AVG, Kaspersky, Microsoft, McAfee, Sophos and Symantec Norton. The integration will allow MSPs to check the AV status and health of all Windows computers from a single pane of glass, Burton said.
Meanwhile, the LogMeIn Rescue enhancement could allow MSPs to work more closely with vertical market application experts. For example, if an MSP is trying to troubleshoot a PC within a doctor’s office, the External Technician Collaboration feature will allow the MSP to add another support expert — say, a health care application developer — to the remote support connection. Neither the MSP nor the third-party support provider would need to pay an extra fee for the collaboration capability, Burton pointed out.
LogMeIn has quietly built a large following among MSPs while continuing to expand its business. Nearly 32 percent of MSPs indicate that they leverage LogMeIn’s software, according to the fifth-annual MSPmentor 100 survey, results of which were published in February 2012. Also that month, LogMeIn inked a partnership with Continuum, which provides remote monitoring and management (RMM) software and NOC (network operations center) services to MSPs. In its first quarter end March 31, 2012, LogMeIn revenues rose 21 percent to $32.7 million.