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 Channel Futures

Business Models


LogMeIn CEO Michael Simon

LogMeIn Central Price Hike Ahead

  • Written by Jessica Davis 1
  • January 15, 2015
LogMeIn has changed the pricing structure around its LogMeIn Central and LogMeIn Pro offerings, effectively raising prices for the Central offering. Here's a look at the new prices, why LogMeIn is making the change and what it means to managed service providers (MSPs).

LogMeIn (LOGM) has changed the pricing structure around its LogMeIn Central and LogMeIn Pro offerings, effectively raising prices for the Central offering. The company’s sales staff has been reaching out to accounts to inform them of the price changes, but also came out this week with an official press release and blog post detailing the change.

For one managed service provider who contacted MSPmentor, prices have climbed from $300 two years ago to $800 last year to $1500 now for LogMeIn Central.

New prices

LogMeIn Central’s new posted pricing starts at the following price points:

  • Central Basic: Starts at $499.00 for 25 computers, per year.
  • Central Plus: Starts at $999.00 for 25 computers, per year.
  • Central Premium: Starts at $1,299.00 for 25 computers, per year.

All versions provide remote access. The Plus version adds file transfer, background access, HD remote access, remote print, and multi-monitor display.

The Premium version adds One2Many automated task management, alerts and monitoring, antivirus management, Windows updates, ticketing integration, computer inventory, advanced reports and analysis, self-healing alerts, mobile access to alerts,  and premium customer support. You can find the full feature list here.

LogMeIn explains the changes

We reached out to LogMeIn to ask about the pricing changes. A spokesman told me that the company introduced three new versions of LogMeIn Central this week, recalibrating what is offered in each version.

“One of the biggest changes with this move is the elimination of purchasing individual seats of LogMeIn Pro (for host computers) separate from Central. Historically, Central customers would be purchasing two SKUs – the Central management console and individual LogMeIn Pro seats, which would be installed on every computer they managed. Our customers regularly voiced concerns around the inherent complexity in that model,” the spokesman said.

“With this change, we looked to simplify that process by taking what had been two separate purchases and merging them into one single SKU and subscription.”

He added that while the change may appear as an increase in Central’s price point, it also represents a reduction in Pro seat pricing.

“For some customers, this will mean an absolute reduction in total costs,” he said. “Others may see an increase, depending on the types of capabilities they are using and the volume of computers managed.”

Remote control: the competitive landscape for MSPs

It’s worth noting that LogMeIn has an exclusive agreement with remote monitoring and management (RMM) platform provider Continuum to provide remote access capabilities for that company’s software.  And LogMeIn’s line up of offerings and capabilities are looking more like an IT services management suite in and of themselves.

Meanwhile, over the past several years, other RMM companies have introduced or announced plans to introduce their own internal remote access tools within their platforms. Kaseya rolled out a native remote control tool with last year’s platform update. LabTech Software CEO Matt Nachtraub teased work on such a tool during his keynote address at IT Automation Nation 2014. N-able already has such a tool.

Remote access/remote control software is an essential tool in any managed service provider’s portfolio, enabling providers to take control of a remote user’s computer, normally to troubleshoot and fix problems. LogMeIn isn’t the only company that offers such tools.

Last year MSPmentor put together this list of some free alternatives to LogMeIn Free after the company pulled the plug on the Free version of its remote access service. Maybe it’s time to update it?

The end of the freemium era?

LogMeIn’s proactive work with customers on this month’s changes could be considered an improvement over last year’s sudden change to LogMeIn Free.

In any case, LogMeIn, which had been a pioneer in the Freemium approach since 2003, appears to be on a path to eliminate free services and convert customers to higher-paying services. In 2013 the company encouraged those who used LogMeIn Free to support larger numbers of desktops to move to Central at a basic price point of $199.

CEO Michael Simon told analysts during a quarterly earnings conference call in 2013 that its “next-gen RMM business” was exceeding expectations for the quarter largely due to a business model change designed to convert users of the free product line into paying users, according to the transcript of the call posted at SeekingAlpha.com. Those are the kinds of reports that financial analysts and the stock market like to hear from publicly held companies like LogMeIn.

And some personnel changes, too

Coinciding with the LogMeIn Central price change, LogMeIn’s new chief financial officer (CFO), Ed Herdiech, started in his new role effective today. His appointment was announced last month. He previously served as SVP of finance and principal accounting officer. He replaces Kim Kelliher who resigned from LogMeIn to join Waltham, Massachusetts-based data management startup Actifio.

Also departing from LogMeIn is Shannon Mayer, who has joined Continuum as senior marketing programs manager.

 

Tags: Agents Cloud Service Providers MSPs VARs/SIs Business Models RMM/PSA

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72 comments

  1. Avatar Xav January 16, 2015 @ 4:41 am
    Reply

    You missed a key point here:
    You missed a key point here: the new “Basic” doesn’t even have multiple-monitor support, and no way to even get it without purchasing “Plus” for every client. Good luck trying to support a client without multiple-monitor support. Even Windows Remote Desktop has that feature now.

    • Avatar Jessica Davis January 16, 2015 @ 7:32 pm
      Reply

      We did note that in our
      We did note that in our feature break down part of the article, but maybe we did not draw enough attention to it. Thanks for pointing this out.
      Best,
      Jessica Davis
      Executive Editor
      MSPmentor

      • Avatar umam12 August 20, 2016 @ 2:56 am
        Reply

        hello jika anda membutuhkan
        hello jika anda membutuhkan pen jual besi baja Jual besi wf anda bisa memperolah nya disini

    • Avatar brightedge February 11, 2015 @ 2:28 am
      Reply

      I called their 877 number a
      I called their 877 number a few minutes ago to get clarification on multiple monitor support with the Basic subscription. They are not doing away with the standard “click the button to switch between monitors” feature. However, if you want to view the remote PC’s multiple monitors on your multiple monitors without having to hit the “switch monitors” button, then you will need to upgrade to a different subscription.

      The rep’s solution to my complaint about the price increase was to charge my clients more for the luxury of remote support. Wow.

  2. Avatar Anonymous January 16, 2015 @ 5:15 am
    Reply

    Their answer to ‘simplifying’
    Their answer to ‘simplifying’ the payment process is a load of bs. The reason I use Central is because I get the Dashboard but I have about 200 computers and only 15-20 Pro licenses.

    They aren’t ‘simplifying’ anything, they’re getting rid of customers like me who don’t want to pay for a pro license on every computer.

    • Avatar Jessica Davis January 16, 2015 @ 7:35 pm
      Reply

      Thanks for this comment. I’d
      Thanks for this comment. I’d love to hear about whether you have a plan to move off of this and what options you are looking at to replace it.
      Best,
      Jessica

      • Avatar SeanW January 19, 2015 @ 7:34 pm
        Reply

        I’m ditching them today over
        I’m ditching them today over this. I didn’t get an email, phone call or anything. Just logged in today to find all of my machines changed to full, all alerting turned off (huge risk!) and a huge amount of work ahead to either move things around or find another vendor, which I’m doing. Trust OBLITERATED today.

        Looking in my “subscriptions settings”, I see that my new price is “pending”. What the hell is that!?

        • Avatar Anonymous February 14, 2015 @ 10:33 pm
          Reply

          LogMeIn is a company you
          LogMeIn is a company you don’t want be in business with. As you integrate the services they offer into your business model you are putting yourself in a precarious position.

          Suppose you have over 400 computers on LMI and more than half of them are Pro licenses. One day your bookkeeper reports that your annual billing automatically got charged $8 GRAND! Last year it was $6800. Of course, LMI has caught you in a trap. You’ve put dozens & dozens of computers that you don’t have a tremendous amount of support for and used the free version, hoping you can someday monetize those users.

          Then SURPRISE! You’re now paying for 400+ pro licenses. And, just like SeanW, no phone call, no email, no letter requesting authorization. My business is now ruined. They stole $8K from me, unexpectedly.

          Here is why…I paid for my pro licenses monthly. My Central license was Annual. I didn’t expect to go from spending $300/yr to $8K/yr..

          And I’m screwed….because they did not give me fair notice. And they assumed that all of the free licenses were necessary.

          So, like many others, I’m scrambling to find another company to do business with that I can trust not to take advantage of me.

          I should have realized when they gave the people using the free licenses 7-days notice that, sooner or later, they could surprise me.

          That’s not how I do business with my clients. And I won’t make that mistake again.

      • Avatar BCosse February 6, 2015 @ 3:52 pm
        Reply

        I’ve started the process of
        I’ve started the process of moving my clients away from Logmein and switched to ScreenConnect which i self host. Logmein is going to suffer greatly over the insane pricing structures. Its nothing but greed and when i called to cancel my subscription the guy on the phone didnt even try to keep me as a customer so that shows they are not concerned but we shall see when they change the plans again because they record a massive loss in revenue.

  3. Avatar Mervyn January 16, 2015 @ 1:53 pm
    Reply

    Last year because of the
    Last year because of the sudden price change in logmein free I had merge a dozen accounts in to a single new central account which took some considerable time due to the way in which logmein system locked the old accounts. Now this year they are hiking the price I pay from $199 to over $2000 ! 10 times increase !!!! I recommend you try Team Viewer you will find that it is cheaper and a lot fairer in its pricing policy

    • Avatar Jessica Davis January 16, 2015 @ 7:36 pm
      Reply

      Hi Mervyn,
      Thanks for the

      Hi Mervyn,

      Thanks for the comment. Are you moving to TeamViewer, or are you looking at other alternatives, too?

      Best,
      Jessica

    • Avatar Anonymous January 17, 2015 @ 1:51 am
      Reply

      TeamViewer is no better. They
      TeamViewer is no better. They say they’ll never make you upgrade and that it’s a one time purchase, but they push automatic updates to your clients and make them incompatible with your “old” console. It’s a dirty business practice. We’ve found ScreenConnect to be much better.

      • Avatar Anonymous January 23, 2015 @ 3:47 am
        Reply

        Completely agree. I left
        Completely agree. I left LogMeIn thinking it was a one time purchase because you’re not “forced” to upgrade. And suddenly new version comes out, I connect to customers and I get the “partner is running newer version, download update here”. Of course I’m not licensed for that so suddenly my thousands of dollars in my great software is now showing “Thanks for keeping honest and not using it for commercial purposes” message on my client screen.

        Very disappointed. And UAC support is AWFUL.

    • Avatar Cajunhoosier October 4, 2015 @ 11:03 pm
      Reply

      ScreenConnect ftw
      ScreenConnect ftw

  4. Avatar akITguy January 16, 2015 @ 9:00 pm
    Reply

    Simplifying, how cute. Think
    Simplifying, how cute. Think about who is going to be reading your comments Mr. Simon. This is the tech community, we aren’t “end users” and know exactly what you mean. By simplifying you mean to make it easier on your wallet and accounting department, not us the customers. Because of this, I will be moving off of LogMeIn immediately. Thank you for effectively wasting my time last year with a price hike to only do a larger one less than 1 year later. I’ve invested too much time and energy into making Central work with all of your changes and its a weight off of my shoulders to be done with you.

    Good luck, this community that you rely on doesn’t forget things very easily.

  5. Avatar 29Victor January 16, 2015 @ 11:10 pm
    Reply

    From $500/yr to $3000/yr.
    From $500/yr to $3000/yr. Last year LogMeIn proved that they didn’t care about their users, this year they underlined it.

    Looks like Teamviewer for me. All the features I need for 1/4 the new LogMeIn price.

  6. Avatar Anonymous January 17, 2015 @ 5:08 pm
    Reply

    There is no doubt that
    There is no doubt that LogMeIn has a great product. With that said, the way in which they implemented their dramatic price changes may well be outrageous, and something we should all worry about (Hint: this maybe bigger concern than just LogMeIn). Yes, they will lose several customers and that’s a fact.

    ====== THE RUN DOWN ======
    In 2014, Central was $299 for 100 computer support
    In 2015, “Central BASIC” is $499 for 25 computer support

    That’s about 40% increase (extra $200) for only 25 computer support. Try asking your boss for a 40% pay raise, and then tell them you only will produce only 25% of work compared to last year.

    What? Does that make sense? Not to existing customers. Maybe it makes sense to new customers, if price is competitive with competitors.

    This was just to make a point I won’t talk about central PLUS, or central PREMIER. Anyhow, a wiser approach may have been to offer some discount to existing customers, let’s say LogMeIn made BASIC the same 2014 price but for only 25 computer support. Bottom line, if prices continue to make such drastic jumps, LogMeIn will become more of an enterprise solution, and not so much an inclusive small business to enterprise solution.
    ======================

    Now to the Bigger issue. Imagine, other web solutions/services that people are now so dependent on suddenly start doing major prices jumps, when you are deeply locked in, then what? At least, this will encourage more competition to bring about lower cost. However, Jumping from web services to web services to save money, will create more of a migration and or security headache for everyone in your institution.

  7. Avatar NatWallis January 17, 2015 @ 8:23 pm
    Reply

    I can not believe these price
    I can not believe these price increases and changes. And that there has been no communication from LMI to us as partners who have been using this product for years (2009).
    Even with “discounts” I am looking at significant price increases.
    We have just used LMI as primarily a 2nd remote connection option in conjunction with Labtech our RMM tool.
    With these price hikes we will probably get rid of LMI completely including the couple of LMI Rescue licenses we have and probably move over everything to TeamViewer or ScreenConnect.
    Or if Labtech actually release something that makes remote access “just work” then that would be the best solution!
    So for me its partly the cost and partly they just dont even bother to let us know what is happening.

    • Avatar AdamSL February 11, 2015 @ 8:16 pm
      Reply

      Hi Nat.
      Have you seen the

      Hi Nat.

      Have you seen the press release today – ConnectWise/LabTech has acquired ScreenConnect! ScreenConnect will be free for all LabTech partners.

      All existing partners can call their Account Manager for more information.

      All prospects interested in more information can contact their sales rep or make an inquiry via the website.

      Thanks

      Adam

  8. Avatar Anonymous January 19, 2015 @ 5:06 pm
    Reply

    Yes team viewer here comes a
    Yes team viewer here comes a thousands of customers from log me in.

    I have been paying $499 for years from my central and another $600 for 20 or 30 pros. I have over 200 pc’s in central and i will begin my migration to teamviewer today. i am on the hold with them now25 min they are so overwhelmed with call today lol.

    thx for the memories logmein what a great product and service you HAD, nothing lasts forever bye!

  9. Avatar Dave L January 19, 2015 @ 10:32 pm
    Reply

    I think I’m switching over to
    I think I’m switching over to Beanywhere – It has most of the features of rescue, central and pro. Has anyone tried it?

    • Avatar John P January 20, 2015 @ 4:24 pm
      Reply

      Yes Dave, I’m a big fan of
      Yes Dave, I’m a big fan of Beanywhere since 2012 and I fully recommend it.

  10. Avatar Anonymous January 20, 2015 @ 12:46 pm
    Reply

    Have had logmein central
    Have had logmein central since day 1
    started out at a few hundred bucks a year
    october 2014 i reluctantly renewed at $1500 as i have 750+ machines
    Now they want to bump it to $7500 with some stupid $5k discount.
    Goodbye.

  11. Avatar Jake Logan January 20, 2015 @ 12:59 pm
    Reply

    I’ve got about 40 computers
    I’ve got about 40 computers on LMI. When I first started it cost me £125 a year. In 2015 it’ll cost me £330 a year with a 25 computer limit, so I’m going to have to buy licenses for the extra machines.

    As a small business I simply cannot afford to spend that much money on software. It’s a shame, as the convenience is great, but I’m going to have to go down the free Teamviewer route, since LMI are determined to take more and more of my income.

  12. Avatar Anonymous January 20, 2015 @ 9:01 pm
    Reply

    I’ve been a Central customer
    I’ve been a Central customer since they introduced the product, to get the same thing I had a year ago for $800.00 they now want $5,000, are they crazy. They told me they polled their customers and this is what “WE” wanted, no one ever contacted me and the certainly did not give me any heads up this change was coming, I wouldn’t stay with them now even if they reduced there pricing, it has caused me alot of inconvience and alot of unncessary work.

  13. Avatar Mark T January 21, 2015 @ 4:52 am
    Reply

    It’s unfortunate. I renewed
    It’s unfortunate. I renewed my annual agreement with them back in November of 2014. We’ll see if they honor it through November 2015. At least that will buy me some time to find another provider. Apparently $800 a year for my single person operation isn’t enough…

  14. Avatar John P January 21, 2015 @ 9:35 am
    Reply

    Yes Dave. Been using
    Yes Dave. Been using Beanywhere Support Express a couple years from now and we simply love it. You should give it a try!

    • Avatar Dave L July 22, 2015 @ 9:34 pm
      Reply

      I switched and never looked
      I switched and never looked back – thanks John P!

  15. Avatar ReviewOutlaw January 21, 2015 @ 2:15 pm
    Reply

    I swiched to Screenconnect
    I swiched to Screenconnect and have been very happy with the price $299 for unlimited connections 1 tech, no yearly fee.

    • Avatar BCosse February 6, 2015 @ 4:01 pm
      Reply

      You sir have made a GREAT
      You sir have made a GREAT decision and comment!

  16. Avatar PCBMerchy January 21, 2015 @ 2:39 pm
    Reply

    It’s just an obscene money
    It’s just an obscene money grab. Reduced functionality with a massive price increase. I stuck with them through the last price hike but this is too much. I’ve never wished I’ll fortune on a vendor before but I hope they take a financial beating over this.

    On to Splashtop Business. They’ve made huge strides and the pricing is unbelievable. Good riddance, LMI. You’ve tried to get rid of me for years – you’ve finally succeeded.

    • Avatar LogMeOut July 3, 2015 @ 7:10 am
      Reply

      Have switched to Splashtop
      Have switched to Splashtop Business as well…. cheaper and better product… have worked very well for us. Bye bye logmeout

  17. Avatar [email protected] January 21, 2015 @ 3:56 pm
    Reply

    My issue was the lack of
    My issue was the lack of communication until the renewal came up. This didn’t give anyone time to look for alternatives with the rude price hike. It didn’t give anyone time to budget properly. This product is not worth the amount of money they are charging. They have lost their way and are being greedy. They have always been the best option for a small business and for individuals. That is no longer the case with the price hike and the lack of realistic levels for small businesses. Keep it simple and don’t forget where you came from and how your business became successful. There is nothing wrong with offering a small simple product with limited support, i.e. last years Central, for an affordable price. As well as offering the feature rich products that a few of your gigantic customers wish for. What a shame. History should remind you of how bad these gorilla business tactics are.

  18. Avatar CCSNET January 21, 2015 @ 5:04 pm
    Reply

    We’ve used logmein for 6
    We’ve used logmein for 6 possibly 7 years, originally like everyone else used the Free with a central license.

    last year we went from paying around £100 a year for central to £350, then this year they want us to spend £1000 (with a discount to £750 because were such a good customer but next year will then be at least £1000)

    today we signed up for Teamviewer, with a license to splashtop as well (its not yet business grade but for anyone that hasn’t tried it its amazing for the price)

    All in all Logmein will market this as a success but its not, the bad feeling is high for the 2nd year in a row, and i will personally never use them again. and will strongly recommend my customers against them.

    • Avatar CCSNET January 26, 2015 @ 5:25 pm
      Reply

      Dispite asking them to cancel
      Dispite asking them to cancel the subscription on the renewal date (tomorrow 27 Jan) today they have taken the money for the renewal, and will now look into a refund as a goodwill gesture… didn’t realise LMI were so bad now 🙁 sad to see the product go but ho hum we’ll live

  19. Avatar TAG January 21, 2015 @ 6:25 pm
    Reply

    This is very unfortunate. We
    This is very unfortunate. We have been with Logmein for almost 10 years and using Central since it started. We currently have over 2,000 active subscriptions with them and already pay thousands but they are now asking for an 800% increase. They did this in 2013 and I never thought they would do it again. This is nothing more than shady business practices. We gave them a second chance when they pulled this last time but will not this time. I sincerely hope they lose a lot of business. Not out of spite but because if they are successful, then it will encourage other hosted providers to do the same. We would go out of business if we tried this with our clients. The worst part is that we are just finding out about this from the above article. We never received any notification from Logmein.

  20. Avatar Steve02a January 21, 2015 @ 9:53 pm
    Reply

    I’ve been using LMI for
    I’ve been using LMI for almost 8 years now. I have about 150 pro and 250 free (and LMI Central). I just renewed back in Oct 2014 and my fee was under $1000. Now I see my renewal in Oct 2015 and it’s $5999 (with a $1879 discount)! WTF!!!! OMG! Wow! LMI sure doesn’t appreciate customers w/this massive price hike! If they pull this off and come October 2015 my price is skyrocket, I’ll be dumping them!

    I’m already looking at alternatives now. I really do love LMI. Great piece of software to support my clients, but I can’t justify that price for a one-man MSP shop. I make good money, but I’m not Bill Gates rich. I’d have to raise prices on all my clients across the board by 30%, which I can’t do…

    I’m moved to GFI Max for my monitoring (in which, I really don’t need any pro subscriptions from LMI). I could use GFI for remote access, but it’s terrible. Beananywhere – doing a demo tomorrow. I want to learn about their application. LMI…what on earth are they doing??? Why do you wanna stiff the smaller MSPs like this…

    • Avatar Jason Smith January 27, 2015 @ 12:14 pm
      Reply

      Steve, how was the demo? How
      Steve, how was the demo? How is the software so far? I’ll be testing it tomorrow.

  21. Avatar Anonymous January 22, 2015 @ 9:32 pm
    Reply

    I currently support around
    I currently support around 450 systems with a LogMeIn Central subscription. It’s rare that I need LogMeIn Pro, so of the 450, I have less than 10 Pro subscriptions. With the changes to the Central subscription model, LogMeIn is going to drive me away to another product. Most disturbing is the lack of notice before the changes were made. If I were to continue with Central, I wonder what surprise next year would bring…

  22. Avatar JC January 23, 2015 @ 8:43 pm
    Reply

    Today we have 250 computers
    Today we have 250 computers connected with LogMeIn. We have paid ~400€ for 2 years. Now the subscription (for the same features) will be 4299€ for 1 year if I have understand.

    Is this a f… joke ?

    Logmein is a great tool but I think they will quickly understand that the price is the “sinews of war”.
    And even if they decide to revise their prices, can we still trust them. Goodbye.

  23. Avatar Julian Wilkinson January 25, 2015 @ 10:07 pm
    Reply

    Well, to echo all of the
    Well, to echo all of the above – the price hike is a hell of a surprise.
    Granted, effectively Logmein Pro is going.
    But it leaves you with basically the option of having “nothing helpful at all” with the Basic version…
    Or to go to “Everyone has Logmein Pro” with the Central Premium.
    Central Plus is a nonsense.

    But granted, I currently have 700 computers, 25 Pro licenses on the servers… My current annual costs are circa £700.
    My renewal was over £5000…
    But there is a mystical discount, taking it down to £1500.
    But what happens in 2016?

    Engaging with Logmein is a joke these days – The community forums are deserted of staff… Support tickets for outstanding issues that have been going on *years* are not addressed (wake on lan issues?)
    Let alone the cock up after cock up of the Ignition product (now called Logmein Client).

    They take the money, they don’t improve the product, they don’t announce changes, and they don’t fix what they break.

    I can’t believe they have a Partner program… What a joke that must be to be part of.
    (Heck, I’ve tried to apply to get in to it, no one has ever come back to me).

    My problem is that it is entrenched in to the business, and I haven’t found a decent alternative product that is *like for like*.

    But they couldn’t work much worse.

    As basically now, I’ve going to have an RMM client on *every* computer I support. I am forcing an RMM cost upon clients that are pay per incident / break fix etc.

    Strange old habits up there at Logmein Towers!

  24. Avatar Anonymous January 27, 2015 @ 3:43 pm
    Reply

    Central user since 2009.
    Was

    Central user since 2009.

    Was $299 until last year.

    Price hike to £499 for this year.

    Estimated renewal cost $999 with a discount to $748.

    errr…. no.

    partly because it’s too much for what we use it for.

    partly because the $999 renewal is for “Basic” – so no multi-monitor support

    partly because it’s cheeky to raise prices so much repeatedly in such a short space of time and illustrates clearly what LMI think of us

    partly because I’ve no confidence that the price won’t be raised again next year.

    Fortunately we’ve got some months before our existing subscription expires – so we’ve got time to move away in a planned fashion.

  25. Avatar Mikrodots January 27, 2015 @ 6:45 pm
    Reply

    Love LMIs products, been
    Love LMIs products, been using them since the beginning but now replacing them as quickly as possible.

    “LogMeIn’s proactive work with customers on this month’s changes could be considered an improvement over last year’s sudden change to LogMeIn Free.”

    Proactive my ass. We previously paid them over the year in installments for LMI Central with almost all (nearly 700) on LMI Free.

    They billed my account over $2000.00 – about a 400% increase – without authorization. I called, they said I was on auto-renew. I had to explain that I never ordered or authorized this new program.

    They refunded the money – which took three days to show. I had to ‘clean up’ enough PCs to get under 500 and then sign up for the sub-500 plan at nearly $1200.

    It is an outrageous and calculated business decision to simply bill clients for an obviously new product and claim it is an auto-renew.

    We can’t get away from LogMeIn fast enough. And honestly; I don’t think they care. We (MSP with 1,0000 nodes) can’t possibly be in their target market anymore.

    We are evaluating replacement products now, dumping their other products as well – JoinMe Pro and LMI Rescue.

    Perhaps they decided to go for 1/4 the business for 4 times the money. Problem with that is the competition will quickly put price pressure on them after they’ve killed their market share.

  26. Avatar Anonymous January 28, 2015 @ 8:11 pm
    Reply

    If you are fed up with
    If you are fed up with Logmein, we are ready to launch http://remotetopc.com , and are looking for MSPs and IT people who would like to help us beta test. Just use the contact us form to let us know, and we will get you setup.

    • Avatar BCosse February 6, 2015 @ 3:58 pm
      Reply

      LOL you think people will pay
      LOL you think people will pay those insane prices too? Y’all need to get your mind right and stop trying to take advantage of small business customers. ScreenConnect is where it’s at and the solution to all this greedy pricing structures.

      Also note they won’t even consider selling the company to anyone as they are 100% focused on putting greedy companies who rip people off out of business!

      • Avatar Anonymous February 16, 2015 @ 1:44 pm
        Reply

        You know labtech/CW just
        You know labtech/CW just bought them right?

  27. Avatar Anonymous February 2, 2015 @ 4:58 pm
    Reply

    The problem with most of the
    The problem with most of the alternatives and even the one posted above (remotetopc). The pricing is fairly high for something that gets used so little. $99 a month for 100computers (which is higher then almost every other competitor) is way to high. Someone just needs to put out a product that costs around $200 a year and supports around 300 to 400 machines and they would easily have the market.

  28. Avatar Adam Gamwell February 2, 2015 @ 8:07 pm
    Reply

    It seems hackers are using
    It seems hackers are using this as an opportunity to spread CrytoWall. If you would like to know more we have posted an article about it.

    http://www.gamwelltech.com/About-Us/GamwellTech-Blog/ArticleId/11/logmein-centrals-latest-price-hike-an-opportunity-for-hackers

  29. Avatar BCosse February 6, 2015 @ 3:55 pm
    Reply

    I went from $449 annual to
    I went from $449 annual to $1800 with this change so i called them to ask if anything can be done as i cannot afford this cost and was told nothing can be done and i am being charge this renewal fee. I said no I’m not and cancel my account renewal now.

    Switched to screen connect which has a 1 time fee to license and i own it for life!

  30. Avatar Ronco_IT February 6, 2015 @ 6:14 pm
    Reply

    LogMeIn has really frustrated
    LogMeIn has really frustrated me on so many levels, I hope we can all pull together to show this organization that we as tech professionals will not stand up for their BOLD, unprofessional roll-out of price increase.
    This is the email I sent to support:

    Your new pricing is outrageous, I won’t pay it. I will cancel services & urge other IT professionals to do the same. Once you lose a customer base big or small it’s really tough to get people back…some companies get it (successful ones) & some don’t (ones who eventually fail). There is a lot of competition in your space so a new platform migration with another application won’t be tough.

    I sat on hold multiple days for weeks & hours trying to get through to your staff & that is simply unacceptable, especially when you are raising prices. Everyone knows you prepare w staff/resources before a price change or roll-out.
    When I finally did connect with a sales rep, he said they would call back the next day & I received nothing no call, voice mail, email nothing!!

    You guys are failing on so many levels. Sad because it was a good product but your own people ruined it.

  31. Avatar Hill180 February 7, 2015 @ 3:16 pm
    Reply

    I saw the email, saw the
    I saw the email, saw the price and completely shocked. I have a TeamView license but was using Central as it was a little easier with user sharing. I’m in the processes of moving over 250 computers over. So VPN/RDP for end users and straight TeamViewer for IT Support.

  32. Avatar ZettabyteSolutions February 8, 2015 @ 12:58 am
    Reply

    This change in pricing is
    This change in pricing is really annoying. We have almost 200 workstations/servers that we manage and allow our clients to access their own machines as part of our monthly service agreements. This change in paying per workstation is jumping us from $300/yr to almost $1200/yr. I’d love to switch to something else but finding anything comparable with the dashboard, unattended access, restricted access for technician logins, etc all costs a lot more money and is usually priced per technician.

    I’m hoping to find something otherwise I’m stuck trying to raise my service contract rates and paying logmein more money.

  33. Avatar Anonymous February 10, 2015 @ 3:04 am
    Reply

    I am account manager at an
    I am account manager at an MSP company and we have over 2000 nodes installed and granted clients access to remote into their computers from this platform. I can understand am increase but now we are absolutely forced to find an alternative. The two we are looking at are screenconnect and teamviewer. Will no longer due business with underhanded company like Logmein.

  34. Avatar Anonymous February 10, 2015 @ 2:35 pm
    Reply

    We do remote support for a
    We do remote support for a ton of different customers. We have over 1000 computers on my LogMeIn Central login. Last year I paid $300 for the subscription. Now they want $30,000.

    Now I have to spend months converting every single client over to a new service, and since most of the client PC’s are only turned on every few months it will be impossible to grab them all.

    What’s worse is that we reconcile the list of client PC’s in the LogMeIn Central listing with our recurring billing, so now I have to come up with a new way to track that as well.

    They obviously want to get rid of smaller(ish) customers, and keep the money from the big customers (the 80/20 rule, 80% money from only 20% of the largest customers).

    That’s all well and fine, but the way they are handling it is atrocious (no notice on price increase, auto-charging a client $30,000 that spent only $300 last year, etc). Just grow some balls and say you’re moving away from the small client services.

    Found out a few weeks ago that all of Microsoft support uses LogMeIn connections. Guess LogMeIn got the huge customer and decided they will get rid of the smaller ones.

    Too bad their leadership is so short sighted that they didn’t realize it is the small customers that create the groundswell that makes their product so popular. They won’t hold onto those large customers forever, nor get anymore after they alienate the groundswell.

  35. Avatar Anonymous February 10, 2015 @ 4:59 pm
    Reply

    May have to look elsewhere,
    May have to look elsewhere, They raised our rate by $2,000.

  36. Avatar wds February 10, 2015 @ 10:58 pm
    Reply

    I’ve been a customer for over
    I’ve been a customer for over 10yrs now. I’ve never been contacted about this. Has anyone? I have several hundred PCs on LogMeIn and honestly this company has gone from awesome to “let’s swindle as much as we can from our loyal client base!”

    I LOVE how just days before the free version expired there was conveniently no way to bulk remove PC’s no longer in use, no time to budget, no time to find replacements. They could have hiked the price and at least shown some client compassion by warning or giving options for loyal clients BUT NO! They couldn’t bother to let anyone know about it. Now my price is jumping from $0 10yrs ago, then to $299 for central when it came out, then $1000 total and now the upgrade of central?!?!?!?!?!.. Can you say “thousands”?

    You know, I don’t swear but this sure makes me feel like giving it a try!

    I hope your greedy actions are rewarded accordingly LogMeIn!.. Now ensues the laborious task of migrating user accounts over to something else!

    I will gladly recommend against any company that employs these tactics!

    Once a great company… Never again!

  37. Avatar Jeff E. February 11, 2015 @ 1:53 am
    Reply

    I was a LMI user to support
    I was a LMI user to support my customers when it was free. I was angry when Free went away. Then the hike, now even MORE hike. I went from $199 in 2013 to $299 in 2014 and now to $699 (next month) for 100 machines. I’ll be canceling and moving to SplashTop, I just bought my 1 year unlimited account for $60/year, so far it looks like exactly what I need.

  38. Avatar kmelwani February 11, 2015 @ 6:11 pm
    Reply

    I don’t normally voice my
    I don’t normally voice my concerns in postings or reviews, but this is something really important to discuss about Logmein.

    I love Logmein, and have been using free, Pro, central, and even rescue for years. I think it provides a good deal of value to my business as an IT provider. I upgraded to their paid offerings when my business started to grow, and I liked that they were manageable cost increases. But in 2013 they shocked me with their price change. I run a small IT business and even I alerted my clients before any price changes in my labor rate. I initially looked at this and thought that I can afford it, and they bring me great value. I even was forgiving at first.

    Now, they repeated the same mistake but in an even sneakier manner. I signed in last month to realize I now have a ton of features (all clients were upgraded to a pro or premier option). Which looked great, and I thought I was getting a company that was moving forward with enhancements and giving back to its clients, and looking forward to adding even more features for additional cost. But not the case here. They basically are doing what DRUG DEALERS do! They gave me the free stuff now, want to get me hooked, and will make up for the cost in the future. Ridiculous!

    All I can think of now is how this company will surprise me in the future and look to screw me. I’m basically going from $2,000 to $16,000 in a price change. That’s a 700% increase.

    I think they are testing the waters to see what people’s breaking points are. I just spoke with a rep who said she would get back to me about a discount. I just got her email while writing this response and she said she could do it for $3,000. That’s manageable for me, but she also indicated on the phone that eventually we’ll be back at the $16,000 rate. This doesn’t make sense to me. Why offer such a low price discount when you really want to screw your customers for more?

    Something is really shady here. I love the software and services, but the management and business practices I have lost faith in.

    I encourage you all to talk to the company and see what kind of deal they can work out. Apparently you can at least buy some time and consider your options. But I’m curious what your thoughts are on this?

  39. Avatar Melbourne Australia February 15, 2015 @ 10:56 pm
    Reply

    Logmein seems to have enough
    Logmein seems to have enough Enterprise sized clients, and are indirectly killing off all the freeloaders that consume all their resources.

  40. Avatar Anonymous February 16, 2015 @ 3:56 pm
    Reply

    Yeah I was to renew in jan
    Yeah I was to renew in jan 2015, saw the price raise switch all mine to screen connect and host myself on my main server. Also use splashtop time to time. Logmein just lost another income !!!!!

  41. Avatar Anonymous February 24, 2015 @ 6:50 pm
    Reply

    I’ve been a Logmein customer
    I’ve been a Logmein customer for years with around 300 free and 5 paid pro accounts. They served me well all these years but the party is over now. LOL. This will be my last year with them as I feel the prices are now outrageous. I now use both ScreenConnnect and SplashtTop on every machine.

  42. Avatar Chris Abramowicz February 26, 2015 @ 3:33 am
    Reply

    Been using Logmein for a few
    Been using Logmein for a few years now. I was irritated when they went away from free, but given the value in how much time they saved me, 200 was palatable. now I’ve got 125 free nodes, and they want $750 after a 25% discount. Sorry logmein, but you aren’t that worth it. Now I will be happily paying one of your competitors $599 and getting far more features than logmein pro. It makes sense to me that as time goes on, as hardware gets cheaper, bandwidth increases and price decreases, and as you gain competition, your prices should go down or the features should increase (added value). Logmein seems totally backwards in this respect. Oh well, I’m looking forward to BeAnywhere. They really impressed me.

  43. Avatar Anonymous February 26, 2015 @ 3:48 am
    Reply

    Long time customer, from back
    Long time customer, from back when there were three versions of LogMeIn remote. We have put up with a company that cannot make up it’s mind what its products are and who it’s customer base is. Having set up our company’s pricing plans to include LogMeIn products, we are now completely screwed. Our lawyer is looking into a lawsuit for damages as it is going to cost us a fortune to redo all of our programs, pricing and accounting practices due to lack of notice from LogMeIn. Anyone interested in a Class Action?

  44. Avatar Anonymous February 26, 2015 @ 4:20 pm
    Reply

    I was a lmi central user. I’m
    I was a lmi central user. I’m switching everythingto SPLASHTOP business. $60 per technician per year. (Unlimited clients) I encourage everyone to try it. It’s not as elegant as central but works great and they are continuously improving it.

    • Avatar LogMeOut July 3, 2015 @ 7:12 am
      Reply

      love splashtop business…
      love splashtop business… better and cheaper for us as well…. bye bye logmeout

  45. Avatar Anonymous May 16, 2015 @ 2:34 pm
    Reply

    Well we have enterprise level
    Well we have enterprise level and quantities and we are also planning on cancelling logmein and getting away from them. We think their business ethics are very shady.

  46. Avatar Bell Julliet June 20, 2016 @ 6:12 am
    Reply

    Logmein is good.
    Logmein is good. Alternatively, one may even use on premise R-HUB`s remote support servers. It works on Windows, MAC, iOS, Android etc.

  47. Avatar LiteManager June 23, 2016 @ 4:08 am
    Reply

    Look at LiteManager free
    Look at LiteManager free remote access software for up to 30 PC

  48. Avatar Sam Robinson July 18, 2016 @ 7:22 pm
    Reply

    I am a consultant and support
    I am a consultant and support 10+ companies that are all small businesses. Cutting down the number of users and upping the cost at the same time spells ripoff and go away we don’t need your money. So I am going away with my money. I have switched all 10 to Teamviewer. So to log me in I say, its been nice but go away I dont need your ginormous bills. Hasta la vista baby.

  49. Avatar hulkjimi August 4, 2016 @ 7:57 am
    Reply

    Miah taxi Ashford is known
    Miah taxi Ashford is known the best taxi provider in Ashford. Our taxi services is also available in Canterbury and Kent areas. Our taxi services also deal in airport transfer and Railway station transfer. Customer can book our service through call and emails. We have the best discount rates on Ashford train station. Customer can enjoy this service. miahtaxisashford.co.uk

  50. Avatar Sam Ashon September 4, 2016 @ 5:04 am
    Reply

    LogMeIn prices are too much
    LogMeIn prices are too much for our small IT company. We switched all our customers over to RemoteToPC.

  51. Avatar Anonymous December 14, 2016 @ 8:12 pm
    Reply

    I’ve seen mentions of
    I’ve seen mentions of ScreenConnect in this thread. Just an FYI, they’ve released a free version “ScreenConnect Free” in the past couple months. If you are just looking at helping out friends and family, it is free- so a good replacement for LogMeIn.

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