LogicMonitor MSPs Get Phone Call Alert in MaaS Solution
LogicMonitor, the network hosting and cloud vendor for managed services providers, has added a wakeup phone call alert system to its platform to help prevent MSPs from missing critical alerts. The upgrade to its monitoring-as-a-service (MaaS) platform is just the most recent improvement for the company, which has put the pedal to the metal on updates ever since it saw demand for MaaS rise at the beginning of 2012. The wakeup phone call alert system’s debut comes about a week after the company added mapping, built-in support and external web monitoring to its MaaS platform.
“Our philosophy has always been to empower service providers with the tools and intelligence they need to proactively monitor critical infrastructure, including networking gear, servers, applications, databases, and storage,” LogicMonitor CEO Kevin McGibben said in a prepared statement. “Adding phone call alerting fits right in with that strategy.”
The premise behind LogicMonitor’s new phone alert service is that MSPs are expected to catch and respond to their business customers’ network issues 24 hours a day. So the idea is simple — it’s an alarm to wake technicians up in the middle of the night in order to respond to critical network issues.
With the new service, LogicMonitor’s MSP customers will be able to acknowledge, escalate and/or schedule downtime for their customers’ networks straight from their phones. They can also send route alerts to different members of the MSP team based on the seriousness of the alert, the type of device that’s having a problem, and the time of day the problem has occurred.
The key is that MSPs can now respond more quickly to alerts that take place after business hours. Previously, MSP using LogicMonitor would have their business customers send an email or SMS message to an answering service if the network issue occured after business hours. They they would have to wait for their MSP to call them back. LogicMonitor has put an end to that chain of events with its newest phone alert feature.