https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

Business Models


Live Virtual Help Desk: Channel Partner Moves Coming

  • Written by Joe Panettieri 1
  • February 27, 2012

Live Virtual Help Desk, which offers Help Desk and NOC services to VARs and MSPs, appears to be building relationships with Arrow Fusion (the cloud arm of the IT distributor) and ThinkGrid (a cloud services company that enables the IT channel).

MSPmentor has yet to confirm any of the alleged relationships but the grapevine sounds accurate. Both potential moves are worth watching for a range of reasons. Roughly 73 percent of top MSPs offer NOC services, according to our fifth-annual MSPmentor 100 report, which debuted Feb. 15. Some of those MSPs keep NOC services in-house; others outsource NOC and/or help desk services to companies like Live Virtual Help Desk.

Meanwhile, IT distributors are looking to build closer relationships with NOC and help desk providers. Ingram Micro, for instance, has a longstanding relationship with NetEnrich. Now, Live Virtual Help Desk sounds poised to build a potentially similar relationship with Arrow Fusion. Plus, I’ve heard rumblings that Avnet Technology Solutions may also be seeking NOC and help desk partnerships.

So the lines between distributors, NOC providers and help desk providers are blurring just a bit. Assuming Live Virtual Help Desk and its rivals can continue to scale their operations, MSPs seem to have a growing list of outsourced NOC and help desk options.

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Business Models Technologies

Related


  • Business hands together, diversity
    Intel Partner Alliance Unifies All Programs, Provides New Opportunities
    The new program is designed to enhance Intel's relationship with valued partners.
  • Hacker looking at computer
    Fired Cybersecurity Chief Chris Krebs to Aid SolarWinds with Hack
    Chris Krebs was fired because he disputed Trump's claims of election fraud.
  • Record Breaker
    COVID-19 Doesn't Stop Record Tech, Telecom M&A in 2020
    Both spending and deals were up last year.
  • Opportunity Knocks
    SolarWinds MSP President: Rebrand Will 'N-Able' Partner Opportunity
    The "new" name is resurfacing from the high-profile 2013 acquisition of N-able, maker of the N-central software platform.

8 comments

  1. Avatar Dan Sturgill February 27, 2012 @ 10:28 pm
    Reply

    I can confirm that we are now working with both Arrow Fusion and ThinkGrid. We are pleased to continue our growth through fantastic strategic partnerships.

    We are also very excited about our existing partnerships with Chartec (Can Alex sell or what!),Labtech, Virtual Administrator, Packet Trap and others.

    We are gaining ground on our goal to move towards pure distribution, maintaining a heavy focus on the VAR/MSP market and growing our mid-market and enterprise channels.

    We would like to say a truly heartfelt “Thank you” to all of our valued partners at the Distribution, VAR, MSP and end-user level. You are all so very appreciated and we will continue to deliver the best service we can!

    Stay tuned as there is more news on the horizon!

  2. Avatar Joe Panettieri February 27, 2012 @ 10:53 pm
    Reply

    Dan,

    Thanks for the confirmation as well as the background on the additional partnerships in place. Keep us posted as the Arrow and ThinkGrid relationships ramp up.
    -jp

  3. Avatar Mark Crall February 28, 2012 @ 3:22 am
    Reply

    Dan and the crew at LVHD rock! I’ve never heard so many positive things about a help desk. Thet are one worth watching!

  4. Avatar Stuart Selbst February 28, 2012 @ 3:56 pm
    Reply

    This is great news for Dan and the team at Live. Many of my partners are working with Live VHD and are very happy. I remember just a couple years ago they were brand new and now they are the act that others need to run to keep up with. Dan and his team are setting the bar for help desk services. I am proud to be able to work with them and thrilled for all of their success.

    Stu

  5. Avatar Mike Byrne March 5, 2012 @ 7:08 pm
    Reply

    We’ve been working with Dan amp; gang for a little over two years now and have had nothing but positive feedback from both our partners and staff. Dan always goes the extra mile for his partners and alliances and has been a pleasure to work with.

    Onward and upward for LVHD!

    Mike

  6. Avatar Gregg Berretta March 6, 2012 @ 5:07 pm
    Reply

    ThinkGrid is proud to partner with LiveVHD and we have now concluded our training with them on the ThinkGrid hosted desktops and related infrastructure (see: http://www.hvdi.com for videos of the newest desks.)

    The combination of LiveVHD and ThinkGrid will allow MSPs to scale their business to go after larger deployments that might have been out of territory or out of scale previously.

    As the demand for hosted desktops continues to accelerate (ThinkGrid has grown rapidly and is up to 12 data centers around the world now) it is crucial to have the 24/7 call center support, application patching, and environment monitoring available for a monthly fee, when required.

    We have been the only channel-exclusive cloud platform provider for over 3 years and we did not want this to threaten our existing MSP reseller partners. I am pleased to report that the MSP partners have responded favorably to the addition of LiveVHD and see it as a way to scale their business to new growth.

    We are thrilled with Dan and Company and will be making their services available to MSPs as an optional offering via the control panel and to resellers (VARs/LARs) at Tech Data, Ingram Micro, etc.

  7. Avatar Joe Panettieri March 7, 2012 @ 12:29 am
    Reply

    Mark, Stuart, Mike: Thanks for your continued insights on ecosystem partners.

    Gregg: I’d like to hear more about how ThinkGrid is working with MSPs. Reach out anytime.

    joe [at] NineLivesMediaInc [dot] com

  8. Avatar Mitchell Cipriano March 8, 2012 @ 9:59 pm
    Reply

    In general help desk is a service that is exceeding hard to do well. Lot’s of companies try to do it and very few are good at it.

    I have known Dan and the Live Virtual Help Desk team for years. During that time I have had the opportunity to talk with literally hundreds of MSPs about building their service offerings. Live Virtual Help Desk is consistently viewed as the best offering going.

    Mitchell Cipriano
    http://www.demandbydesign.com

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Don't Wait for Fall's 'Homecoming' Channel Event — CP Virtual 2021 Is Coming Soon
  • Presidio Plans International Expansion with Arkphire Acquisition
  • Pax8 Follows Wirehive Acquisition with $96 Million in New Equity Capital
  • FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

Galleries

View all

New, Changing Partner Programs: AWS, Tech Data, Avaya, Verizon

January 11, 2021

Industry Perspectives

View all

Cybersecurity: What to Expect in 2021

January 19, 2021

Help Your Customers Mitigate Malware: Viruses, Worms, and Trojans…Oh My!

January 15, 2021

SMBs’ Cybersecurity Risk Awareness Is Rising

January 13, 2021

Webinars

View all

Blueprint for a Scalable MSSP Practice in 2021

January 21, 2021

Who’s Behind the Mask? Hacker Personas Explained

January 26, 2021

How Managed Hosting Providers Thrive with the Alternative Cloud

February 24, 2021

White Papers

View all

Why Subscription Business Model

January 15, 2021

The Ultimate MSP Guide to Sales Efficiency

January 14, 2021

Eight Reasons Why MSPs Need IT Industry-Specific Sales Tools

January 14, 2021

Upcoming Events

View all

Channel Partners Virtual

March 2, 2021 - March 4, 2021

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

What to expect in 2021 @Webroot #cybersecurity #MSP #remoteworkforce #remoteworking #Carbonite… twitter.com/i/web/status/1…

January 19, 2021
ChannelFutures

From #itautomation to #workfromhome, a look at 2021 trends from @BitTitan. dlvr.it/RqwFZg https://t.co/EkCeJVNAPo

January 19, 2021
ChannelFutures

Are you helping your clients with #cloudgovernance? Now is the time. @CloudSphereAI @fortanix @MontyCloudInc… twitter.com/i/web/status/1…

January 19, 2021
ChannelFutures

.@StratusAwaysOn announces new #partnerprogram for VARs. #edgecomputing dlvr.it/Rqvrxf https://t.co/vcLw8e4Ob6

January 19, 2021
ChannelFutures

bit.ly/3bSd4nD twitter.com/DigiRobot/stat…

January 19, 2021
ChannelFutures

In the latest 'It's 501 Somewhere', @channelsmart (Janet Schijns) talks about what it takes to be a true leader.… twitter.com/i/web/status/1…

January 18, 2021
ChannelFutures

.@IBMServices snaps up #MSP Taos for #hybridcloud expertise. dlvr.it/RqggQR https://t.co/Fy3uPDtLNw

January 16, 2021
ChannelFutures

.@LenovoBusiness launches its thinnest #ThinkPad to date @CES, revamped ThinkBooks and #ThinkReality glasses.… twitter.com/i/web/status/1…

January 16, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X