IT infrastructure services provider Kyndryl and Five9 are extending their partnership to collaborate on cloud-based contact center solutions. Among their goals, they will deliver Kyndryl’s intelligent cloud contact center (ICCC) platform to new and existing customers.

The partnership leverages the combined strengths of Kyndryl’s digital workplace services and its expertise in AI, automation and cognitive analytics, powered by Five9’s cloud contact center technology, the companies said. Through this partnership, Kyndryl and Five9 have built a global cloud contact center team. It allows both firms to continuously offer skills, training and education and customer-facing solutions for Kyndryl’s ecosystem partners and practitioners.

These solutions help organizations offer personalized experiences to customers and employees, the companies noted.

Longstanding Partner

Kyndryl’s Ivan Dopplé

Ivan Dopplé is general manager, Kyndryl digital workplace services global practice.

“Being able to deliver elevated end-user experiences across both employee IT support systems and customer-facing contact centers, Kyndryl and Five9 are building on their current successes together,” Dopplé said. “Five9 is a longstanding and trusted partner for Kyndryl’s digital workplace practice. Strengthening our relationship with Five9 will further accelerate the contact center transformation journeys for our valued customers.”

Kyndryl and Five9 will offer businesses modernized, cloud-enabled service desk capabilities. This is bolstered by personalized, end-to-end IT support for employees globally. Together, they intend to help new and existing customers move legacy contact centers to the cloud.

Five9’s Jake Butterbaugh

Jake Butterbaugh is senior vice president of Five9 global partner sales.

“We’re thrilled to announce our reseller agreement and managed services partnership with Kyndryl,” Butterbaugh said. “Helping enterprises move away from on-premises solutions to a cloud-based approach provides a more consumer-led experience that empowers agents and engages employees in new and meaningful ways. As our market segment continues to grow, Kyndryl’s worldwide presence and operational footprint in over 60 countries will help Five9 continue to expand our global reach.”