Kaseya now supports roughly 3,300 managed services providers (MSPs) in the United States, but the company wants to grab more of the market while helping MSPs to compete with Dell (NASDAQ: DELL), Best Buy (NYSE: BBY) and other giants moving into the market. Kaseya CEO Gerald Blackie delivered those messages and described emerging MSP opportunities during a keynote this morning at the Kaseya Connect User Conference in Las Vegas.
Among the keynote highlights:
1. Attendance: More than 600 Kaseya partners and customers are attending the conference, including MSPs and corporate IT managers from 15 countries.
2. Size of Pie: Kaseya has roughly 6,000 on-premises customers.
3. New Releases: In addition to preparing the Kaseya 6.3 release, Kaseya is developing:
- Virtual machine management, which is "very important for data center and cloud activities"
- Network Monitor version 5 will be fully integrated with Kaseya's platform "soon."
- a "great new relationship with StorageCraft."
5. MSP Reach: The average Kaseya deployment involves roughly 1,000 devices. The largest is 17,000 devices managed on a single server, though Blackie said there are customers that will push exponentially higher this year.
6. Customer Satisfaction: Kaseya's customer satisfaction rate is now 83%, up from 76% last year and ahead of Microsoft (79%), Blackie said.
7. MSP Base: Blackie estimated that Kaseya is serving 3,300 MSPs in the United States, and those MSPs have about 3.3 million Kaseya licenses. The available market opportunity is 30 million devices, Blackie estimated. Kaseya will offer marketing and PR initiatives to help spread the word about managed services.
8. Cloud Challenges: Blackie noted an article from Michael Vizard, suggesting that the typical MSP has $1 million in revenues and will struggle to profit from cloud services. Blackie told partners to focus on on-premises resources (switches, routers) while adding in iPads and iPhones, while improving their own private cloud/data center services like custom applications, websites, mail services and network services.
9. The Upside: The good news for MSPs is they own the customers, and there will always be a need for advisory services and consulting stronger. Plus, the MSP community has undergone a shakeout, and surviving MSPs have emerged stronger.
10. The Opportunities: Blackie pointed to managed firewall services, managed eDiscovery and managed print services as key opportunities for MSPs going forward.
We'll be back later today with more highlights from the Kaseya event.