https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2020 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

Business Models


Kaseya CEO Chides ConnectWise For Threatening Lawyer Letter

Kaseya CEO Chides ConnectWise For ‘Threatening Lawyer Letter’

  • Written by
  • May 31, 2017
In a new blog post, Kaseya's Fred Voccola takes exception to assertions by ConnectWise officials that his company lied to the rival software maker's partners during poaching calls.

Kaseya CEO Fred Voccola wrote a post for his company’s blog in response to recent publicity about the competitive tactics of the MSP toolset maker and rival ConnectWise.

MSPmentor has agreed to publish the entire blog post here:

 

Really Setting the Record Straight: Response to ConnectWise’s ‘Fake News’ Blog Post

On May 19, 2017, Arnie Bellini, the CEO of ConnectWise, published a blog on the ConnectWise website titled “Setting the Record Straight: ConnectWise & Kaseya.” That same day, he emailed me directly to say, “Come on Man!” from “one Italian CEO to another” and attached a threat letter from ConnectWise’s lawyers.

Let me set the record straight. Kaseya never said that ConnectWise was discontinuing its Automate (formerly LabTech) product line. Kaseya welcomes the competition and looks forward to facing off with ConnectWise in the marketplace by offering the BEST products available. We at Kaseya are very proud to offer the industry-leading MSP Platform, which is flexible, reliable, secure, scalable and open — everything that MSPs need to scale their operations and grow their businesses.

Even a cursory glance at the voicemail that ConnectWise trumpets as “proof” that Kaseya has been spreading “totally false information” shows that ConnectWise is simply making up facts. Kaseya never said that ConnectWise was discontinuing anything. In fact, Kaseya’s voicemail assumed that Automate would still be around for the foreseeable future.

Nor is it true that Kaseya is claiming that ConnectWise is closing off all integration with its platform. To ensure that our mutual customers can continue to receive the benefits of both the ConnectWise PSA and the Kaseya RMM solution, Kaseya has made substantial investments and adapted to address ConnectWise’s change in approach. Frankly, it is in our DNA to innovate and provide the best experience for all our customers. We have devoted the necessary resources to ensure that our customers, no matter who else they work with, will continue to benefit from our open product strategy, and be able to experience the benefits of integration. Kaseya will continue to invest hundreds of thousands of dollars to ensure that the ConnectWise Manage (as well as Autotask and Tigerpaw) PSA solutions integrate with the Kaseya VSA platform.

Serving our customers is our number-one priority, and we will always do what is right for them. I can personally commit that Kaseya will continue to pursue our open strategy and has no plans to have, nor ever anticipates having, anything other than an open strategy, doing all that is possible to ensure that products such as ConnectWise PSA continue to have a smooth integration with Kaseya VSA.

That all said, there is one thing that ConnectWise and Kaseya can agree on. Kaseya believes in honest and fair competition and an open ecosystem of choices for our customers and partners. Customers should have as many options as possible to make the right decisions for their business.

We not only believe that we have the best products in the market, but also that our business model and pricing structure better align us with our customers’ success than any of our competitors. Our financial model as a company is directly correlated with the success of our customers, meaning if our MSP partners’ businesses shrink, our revenue shrinks as well. Therefore, we have every incentive to make sure that our customers are truly successful as a business, NOT only in selling them more software licenses.

This is best illustrated in the financial model of our PSA solution. We offer a modern, comprehensive, all-in-one second-generation PSA solution for a significantly lower cost than ConnectWise Manage, or any other PSA vendor. This allows MSPs to reallocate the capital that was once consumed by expensive, non-revenue-generating PSA solutions into REVENUE GENERATING activities, such as hiring more techs, hiring more sales people, or investing in other revenue-generating software solutions that customers are willing to pay for in the form of a managed service. We do this recognizing that while PSA products are critical for the success of an MSP, no customer is paying an MSP a dime for a managed service built around a PSA solution.

We have also dispelled the notion that migrating from a costly legacy PSA solution to a modern, cost-effective PSA is difficult and fraught with business risk. Our “white glove” PSA migration services and consulting partners enable MSPs to free the financial shackles imposed on their business from legacy PSA solutions and quickly and cost effectively leave the past behind by moving to a modern PSA solution.

Fundamentally, Kaseya believes in providing the best product and the best service to its customers. That is the way to make customers happy and win new business, and that is what Kaseya devotes all its time and resources to pursuing. Unfortunately, rather than stick to its knitting, ConnectWise has decided to write blog posts and send threatening lawyer letters and emails.

I am very confident that when customers take the time to get past the sparring between ConnectWise and Kaseya, and look at the products, services, strategy and overall capability of what our two great companies offer the market, most will realize that Kaseya, with its IT Complete strategy, represents the best investment opportunity for their businesses to grow and be successful.

We at Kaseya are singularly focused on making MSPs successful. From the day I joined Kaseya, I have been honored to be a part of a company that puts the customer first in the way that Kaseya does. We are by no means perfect in every aspect of our business, but the continued and dedicated focus of our employees around the world to makes MSPs successful is incredibly inspiring for me, and is the reason I am 100-percent confident that Kaseya is, and will continue to be, the best platform provider for an MSP to leverage to be successful.

Results are what count, ConnectWise, not words.

View the original post at Kaseya Blog.

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Business Models RMM/PSA

Related


  • Vendors: How Do You Measure a Partner Relationship?
    Vendors still struggle to gain a genuine insight into their partners’ needs. So what can they do?
  • Hybrid clouds
    IBM, Oracle, Dell, VMware Put Hybrid Cloud Center Stage
    We highlight platforms and initiatives each company has so far unveiled in February.
  • Financial Services
    Xerox Financial Services Launches to Help Enterprise, SMB Customers
    The new business works with any third-party dealer or reseller.
  • Mergers and acquisitions_M&A
    Calligo Acquires Decisive Data, Beefs Up Data Insights Services
    This is Calligo's 10th acquisition since it launched in 2012, and the fifth during the pandemic.

9 comments

  1. Avatar Anonymous June 1, 2017 @ 1:05 am
    Reply

    I would hope this is now done
    I would hope this is now done – real competition is done with your software & your service – neither of these companies took the high
    road – but good to see that this is now done –

    Signed – some guy that uses Promys software –

  2. Avatar Anonymous June 1, 2017 @ 2:59 pm
    Reply

    I wish that the ConnectWise
    I wish that the ConnectWise CEO would spend more time on the Automate support response times and resolution. Please address fixing the broken patch manager and them you wouldn’t have to worry about Kaseya.

  3. Avatar Anonymous June 2, 2017 @ 8:57 am
    Reply

    We left automate (labtech)
    We left automate (labtech) due to ever increasing frustration over a cloud product that was never ment to be cloud based after waiting for several fixes that never came. We recently left their PSA in favor of Autotask, I have to admit I miss a great some on the PSA side but the frequent slowness of waiting 30+ seconds to be able to enter a ticket were unlivable. No PSA/RMM solution is perfect, they all have flaws but those flaws are magnified by poor performance.

  4. Avatar Anonymous June 2, 2017 @ 11:07 pm
    Reply

    Childish, amateur but fun to
    Childish, amateur but fun to read from the sidelines!

  5. Avatar user-361862 June 5, 2017 @ 5:09 pm
    Reply

    Why are these grown men
    Why are these grown men acting like teenage girls? Do they have burn books on each other, too? This rumor-mill-back-biting nonsense is for children.

  6. Avatar kevin dillon June 6, 2017 @ 1:20 pm
    Reply

    These must be Trunps “go-to”
    These must be Trunps “go-to” guys for diplomatic missives.

  7. Avatar Anonymous June 6, 2017 @ 9:15 pm
    Reply

    Embarrassing for both of them
    Embarrassing for both of them to be so childish.

  8. Avatar Anonymous June 9, 2017 @ 12:07 pm
    Reply

    Fred is a compulsive liar, he
    Fred is a compulsive liar, he is in the same league as DJ Trump when it comes to facts. People that have worked with Fred already know this. He brings in revenue so board members look the other way.

  9. Avatar Anonymous July 17, 2017 @ 2:28 pm
    Reply

    Connectwise refused to allow
    Connectwise refused to allow us to even demo their product somewhere between 2006 and 2008. We’re about 30-40 miles away and felt letting us buy their software would hurt their ability to compete locally. So much for “an open ecosystem at their core values” and the “choices” they allow.

    Now that I’ve been called in to help some subscribers of Connectwise’s PSA to help resolve issues with Connectwise’s ability to function properly on a Windows 10 machine, after 4 months of back and forth emails, new reps asking us to perform the same “troubleshooting” steps dozens of times, with more emails being sent pointing them to the long history of notes/commentary their developers gave up on fixing that issue.

    I’ve seen more than enough of Connectwise and will never do business with them.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • CEO Benioff Touts Salesforce Customer 360 Work-From-Anywhere Capabilities
  • Cisco Second Quarter: Profit Slips, Revenue Flat
  • Diversity and Inclusion Survey Results Point to a Still-Growing Channel
  • Channel Survey: Sales and Marketing, Analytics Are Significant Challenges

Galleries

View all

Channel Partners Virtual 2021 Is the Hottest Ticket in Town

February 26, 2021

Industry Perspectives

View all

The “Roaring 20s” Are Coming

February 25, 2021

Three Ways MSPs Can Improve Supply Chain Security

February 24, 2021

SASE: The Key to Mitigating Business Transformation Risk

February 22, 2021

Webinars

View all

A Partner’s Perspective on Channel Success in 2021

March 17, 2021

XDR and Why it Matters to MSPs

March 24, 2021

Top Security Trends Impacting Technology Security Providers In 2021

March 25, 2021

White Papers

View all

Ready To Add Cutting Edge IoT Solutions To Your Portfolio?

  • 1
February 25, 2021

What Is The Value Of Distribution For The Internet Of Things?

February 25, 2021

The Internet of Things (IoT): Where do You Begin?

  • 1
February 25, 2021

Upcoming Events

View all

Channel Partners Virtual

March 2, 2021 - March 4, 2021

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

Amazon WorkSpaces @awscloud DaaS client will be available on @IGEL_Technology virtual endpoint client OS.… twitter.com/i/web/status/1…

February 26, 2021
ChannelFutures

.@VMware cutting more workers in California as part of ongoing #workforcerebalancing. #layoffs… twitter.com/i/web/status/1…

February 26, 2021
ChannelFutures

#CPVirtual is March 2-4. It’s the hottest ticket in town — any town, since it’s 100% online — so make sure you have… twitter.com/i/web/status/1…

February 26, 2021
ChannelFutures

.@datto, @ThreatLocker partner to streamline #MSP secure business operations. dlvr.it/RtYvJK https://t.co/nKGnwbblNO

February 26, 2021
ChannelFutures

Infographic: Why Partner with Sierra Wireless and GetWireless? dlvr.it/RtYh1m https://t.co/KcBFzXIx7l

February 26, 2021
ChannelFutures

Infographic: The Sierra Wireless Essential Series dlvr.it/RtYgxv https://t.co/CatxbRHzXr

February 26, 2021
ChannelFutures

#Threatprotection is no small matter for #MSSPs. Find out what vendors say you have to do this year to protect your… twitter.com/i/web/status/1…

February 26, 2021
ChannelFutures

Cloud strategies and cybersecurity are key, and #COVID19 will have more impact than #Brexit on U.K. channel, says… twitter.com/i/web/status/1…

February 26, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X