https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Technology Solutions Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
  • MSP 501
    • Back
    • 2022 MSP 501 Rankings
    • 2022 NextGen 101 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2022 MSP 501
    • Channel Influencers
    • Circle of Excellence
    • DE&I 101
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

Business Models


Case Study: New York Media Taps Consultedge for Customized Communication System

  • Written by Channel
  • December 19, 2007

New York Media, the multiple award-winning publisher of New York Magazine and nymag.com, guides the activities, style and opinions of resident New Yorkers, visitors and far-flung readers. In 2007, the company relocated from its long-time office location on New Yorks Madison Avenue to Varick Street in downtown New Yorks rising media corridor, Hudson Square.

It isnt often that you have the opportunity to build the communication system you want, said Albert Lee, director of information technology for New York Media. We were focused on internal mobility. We wanted to be smarter about the way we worked as an organization and deploy the tools we needed to respond to major events outside our control.

Challenge

The relocation of New York Medias corporate headquarters presented an opportunity to upgrade its legacy telephony system, and offered the company an ideal forum to introduce new technologies to support internal mobility, redundancy and future technology upgrades. Technical requirements included integration with the existing Cisco data infrastructure and compatibility with OpenFire, the companys Jabber-based enterprise instant messaging. Extensive new cabling and wiring was required to support the demands of both an IP telephony system and a heavily utilized publishing system network. The company required uninterrupted service throughout the phased relocation of its equipment, systems and employees.

Client Goals

Internal mobility for 300 employees

99.999 percent redundancy

Upgrade of legacy voice mail and telephony infrastructure

Re-engineering of cabling at new corporate office location

Coordination with facility relocation

Flexibility for future extension to remote sites

Flexibility for future upgrades and voice/data integration

Full maintenance of legacy and new systems

Consultedges Solution

Consultedge proposed a solution that addressed each specific need expressed by New York Media. According to Lee, We read proposals from different vendors. Many vendors ignored the business requirements in our RFP and proposed solutions that were inappropriate for our needs. Consultedge focused on how they could achieve our performance goals within our stated infrastructure and budget requirements. We chose Consultedges solution.

Consultedge designed and deployed a cohesive system with the following elements:

Upgrade from legacy Avaya Definity G3 to Communication Manager and S8710 media server, which provides inherent redundancy

Avaya EC500 to support full mobility of all employees within the facility, minimize user training requirements, and support future extension to off-site sales personnel

Avaya Intuity for voice mail, e-mail and fax messaging

Integration of existing Cisco data infrastructure with new system

VPN phones for satellite offices and to provide added flexibility

Cabling to support current operational capacity and accommodate future high-bandwidth voice and data applications

All post-warranty maintenance for new systems and legacy systems

Results

Our overriding goal was a system that allowed for smarter use of peoples time, said Lee. Internal mobility is the cornerstone of that effort. It minimizes the time-consuming voice mail and e-mail pileup by allowing employees to connect to their incoming calls from any phone in the facility. Weve created a system that supports productivity and communication while drastically reducing the time people are inaccessible.

Tags: Agents Business Models

Most Recent


  • Nutanix Layoffs Coming, Analysts Point to 'Significant Overspending'
    It was “long overdue,” one analyst said.
  • Three crowns
    Channel Futures and Channel Partners Ready Trio of Powerhouse Summits
    A Triple Crown of in-person events for MSPs and agents alike.
  • partner program
    Dataminr Launches Global Partner Program, Participation from AWS, Microsoft, More
    The program makes it easier to incorporate the company's AI platform.
  • Integration puzzle pieces
    Kyndryl, Five9 Partner to Offer Cloud Contact Center Solutions
    They will help new and existing customers move legacy contact centers to the cloud.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Do Master Agents Need a New Name?
  • Fortune 500 2021 logo
    AT&T, Microsoft, Verizon, More Tech, Telco Companies Make Latest Fortune 500
  • thumbs up
    FireEye Channel Partners to Benefit from Products Business Sale
  • Julia White at SAP Sapphire NOW 2021
    SAP Business Network Aims to Integrate Fragmented Supply Chains

Upcoming Events

View all

MSP Summit

September 13, 2022 - September 16, 2022

Channel Partners Conference & Expo

May 1, 2023 - May 4, 2023

Galleries

View all

Oracle Cloud & AT&T, AWS Lead Cloud News Roundup

August 12, 2022

Latest M&A: IBM, Vonage, Nokia, GoTo, Nitel, Ensono, Huntress, More

August 12, 2022

Partner Program Updates: Microsoft, TD Synnex, AppSmart, Cisco, Verizon

August 11, 2022

Industry Perspectives

View all

How to Take Shared Responsibility for Securing Cloud

August 11, 2022

Seize the Application Modernization Opportunity

August 2, 2022

A Growth Mindset: Your Organization’s Strategic Differentiator

August 1, 2022

Webinars

View all

Outsmarting RaaS: Implementation Strategies To Help Your Clients Before, During, and After a Ransomware Attack

August 23, 2022

Why it is Important to Upgrade Aging Servers and How to use Live Optics to Upgrade Efficiently

August 25, 2022

Executives at Home are Not Alright: An Intro to Digital Executive Protection

September 8, 2022

White Papers

View all

Work Goes Remote – (and Other Top ITOps Trends)

May 25, 2022

The New Bottom Line: How MSPs Can Meet the Healthcare Crisis While Evolving Their Businesses

April 19, 2022

How to build a Security Operations Center (on a budget)

April 4, 2022

Channel Futures TV

View all

ThreatLocker Preaches Zero Trust, Addresses Industry Competition

ScienceLogic Debuts New Partner Portal

August 9, 2022

Vonage a ‘Single Communications Stack Provider’ for Partners, Customers

June 27, 2022

IBM, Partners and the $1 Trillion Hybrid Cloud Opportunity

June 26, 2022

Twitter

ChannelFutures

.@Equinix's new hire is a familiar face in the telco channel. dlvr.it/SWXV6v https://t.co/jIg0LrZ4DO

August 12, 2022
ChannelFutures

Missed the news this week from @OracleCloud and @ATTBusiness? We've got it here. Plus, news from @AWSCloud and… twitter.com/i/web/status/1…

August 12, 2022
ChannelFutures

Huge channel-impacting acquisitions in the past month. We've got details on @IBM, @nokia, @GoTo, @EnsonoIT,… twitter.com/i/web/status/1…

August 12, 2022
ChannelFutures

Boost privacy by design with #shiftleft mindset and add #security to cloud deployments from start, says… twitter.com/i/web/status/1…

August 12, 2022
ChannelFutures

Say sayonara to contract renewals - @KaseyaCorp responds to mounting customer concerns with significant changes.… twitter.com/i/web/status/1…

August 11, 2022
ChannelFutures

.@Kyndryl, @Five9 partnership will focus on cloud-based #contactcenter solutions. dlvr.it/SWTFPx https://t.co/WGQedUjSB1

August 11, 2022
ChannelFutures

How cloud providers and customers can work together to safely share and secure responsibility in the cloud. @Cisco… twitter.com/i/web/status/1…

August 11, 2022
ChannelFutures

See the latest updates from @verizonbusiness, @GetNerdio, @AppSmartcom, @CiscoPartners and other companies.… twitter.com/i/web/status/1…

August 11, 2022

MSP 501

The industry's largest and most comprehensive partner awards program.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X