CA Updates Nimsoft Service Desk, ARCserve Licensing

CA Technologies (NASDAQ: CA) has announced an update to its flagship SaaS service management solution with the release of CA Nimsoft Service Desk 7 (NSD). CA says this new version offers the full power of IT service management but adds a simplified user interface that makes it easy for end-users to request IT services without any training. Here are the details.

The NSD 7’s offers an easier-to-use end-user interface that draws on attributes from social media and consumer web sites, CA said. That makes it easier for end-users and IT staff to work together more easily and quickly.

“Users who have become accustomed to consumer applications that require no learning expect the same from enterprise applications,” said Lokesh Jindal, general manager, Service and Portfolio Management, CA Technologies, in a prepared statement. “With NSD 7, CA Technologies delivers a robust service management SaaS solution while making the end user experience simple and enjoyable.”

Other features of CA NSD 7 include the following:

  • Multitenant SaaS capabilities
  • Lower cost enablement through a shared service desk staffing model
  • Highly configurable ITIL-based “action driven” workflows designed to accelerate time-to-benefit and reduce ownership costs to further streamline service management by linking alerts from the IT environment to service tickets and making infrastructure data immediately available to service desk staff in context.
  • Monthly subscription-based named- or concurrent-user licensing
CA’s NSD update follows the company’s announcement last week of a more simplified MSP licensing structure for CA ARCserve. New options let MSPs choose ARCserve licenses per-server, per-workstation, per-socket, per-virtual machine or per-terabyte models, letting them structure their software costs to best align with their individual go-to-market strategies.

CA says that this licensing approach complements the CA ARCserve MSP Program’s pay-as-you-go pricing model, which adds a new pricing tier with more incentive, margin and revenue opportunity for the MSP partner community.  MSPs only pay for what they used in the previous month with no minimum volume and no extended lock-in period.



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