Autotask today launched a Certified Consulting Partner program and the SaaS company expanded its Client Services operations. Autotask VP Tom Osborn will lead the initiatives, which aim to empower customers -- managed services providers (MSPs) -- worldwide. The news surfaced at Autotask Community Live in Orlando, Fla. Here are details.
According to a prepared statement from Autotask:
"The Certified Consulting Partner (CCP) program connects highly successful, and highly trained and tested Autotask users with new and existing customers who want to maximize the value of the Autotask implementation to better meet their specific business requirements. The program is designed to provide unique benefits to both the CCPs and to the Autotask users who engage them."Basically, it sounds like Autotask's best users will train peer users that are ramping up on the company's PSA (professional services automation) software, which is a SaaS-based system available worldwide to MSPs.
Among the related efforts, Autotask said in a prepared statement:
- A realignment of existing resources to provide faster, more consistent support in three key areas, First Response, Phone Support and Ticket Research and Escalation.
- A planned 50% increase in support personnel by the end of the year, to ensure the company has the capacity in place to meet growing demand from new customers.
- The creation and testing of a new array of tiered support and education bundles that provide Autotask users maximum flexibility to select the services that have the most value to their businesses and that will ensure their greatest level of success with the product.