As Supply Chain Issues Persist, MSPs Struggle to Navigate Customer Service Delivery

Supply chain issues continue to dominate technology conversations. As a result, service delivery to customers is still a rather significant, crippling hurdle for a large number of MSPs. The first tangible signs of the supply chain disruption arrived with the onset of the pandemic, and the proverbial ship has yet to right itself, even two years later. 

Triton Networks’ Ron Lovern

Meanwhile, partners are left wringing their hands, uncertain how to navigate these choppy supply chain waters. This impact presents an ongoing and very real challenge for not just MSPs, but their clients as well.

Stronghold Data’s Jason Rincker

Channel Futures once again invited partners to join its MSP Roundtable at the 2022 Channel Partners Conference & Expo. The inaugural roundtable took place last November, featuring several key partners. 

This spring’s MSP Roundtable participants were:

• Ron Connelly​, vice president of technical operations, DP Solutions.
• Christopher Carter, CEO, Approyo.
• Ron Lovern, executive vice president, Triton Networks.
• Jason Rincker, sales director, Stronghold Data.
• Charmis De Boer, chief operating officer, Innovation Networks.
• Matthew Humphries, managing partner, Allied Technology Group.
• Neil Medwed, executive director of strategic partnerships, Meriplex.

Meriplex’s Neil Medwed

In part one of this three-part series, see our slideshow above to find out what participants had to say about MSPs’ most pressing issues in terms of supply chain issues, and forward-looking opportunities in terms of service delivery to customers.