6 Simple Steps for MSPs Shifting Customers to the Cloud
As managed services providers (MSPs) shift their cloud services offerings into higher gears, care should be taken with customer migrations. As the service provider, MSPs must lead with a clear sense of direction and a simple solution. To help organizations meet these challenges, Logicalis, an international IT solutions and managed services provider, has identified a six-step process to make the move to the cloud less of a hassle for you and your customers. Here are the details.
Plan for each customer transition differently, but keep the following quick steps in mind:
- Assess each customer's unique needs — Cloud strategy should be customized for each customer. Assess each customer's needs and leverage existing IT infrastructures. Understand customer goals and objectives;
- Build on existing infrastructures — Build a cloud strategy around a customer's existing infrastructure to preserve existing capital investments;
- Provide security comfort — Customers have always been hesitant with cloud, but now they're slowly becoming okay with it. Show them you care about their concerns by hosting sensitive data in house on internal equipment in their own data center. This will ease their worries and help them take their first step into the cloud;
- Manage the management — Make sure that you're ready to manage cloud. Are you able to manage a cloud environment as new applications are added? Management considerations like orchestration, automation and governance should be top-of-mind when designing a cloud roadmap;
- Identify cloud-ready apps — Review applications that a customer is planning to run in the cloud. Are those applications cloud-ready? Some applications may require some re-tooling before being deployed in a cloud environment; and
- Plan for the future — Business plans are dynamic, not static. Find out where your customers are looking to move in the future. Ask questions. Will they continue to build out their own data center? Are they thinking about a hybrid approach?
Shifting customers to the cloud doesn't have to be a difficult process, as long as you're prepared. Take the time to outline these steps for your customers to show that everything is being being taken care of by professionals. The less you worry, they less they worry.