VoIP: Angel Adds Call Center Support For Smartphones
Angel, provider of cloud-based call center and interactive voice response (IVR) customer experience solutions, has launched smartphone and “slate” PC applications designed to give management capabilities to call center administrators no matter where they are. Here are some details.
Angel Mobile, as the company is calling the Apple iPhone, Apple iPad, and Google Android application, gives users the ability to check mobile analytics, access to the flagship recently-released Angel 4 Customer Experience Platform, the opportunity to roll custom on-the-go solutions, and profile-based CRM system access, according to Angel’s press release.
The idea is the same as in the case of most smartphone app announcements: When it leaves closed beta, Angel Mobile will increase administrator convenience by removing barriers to how and when customers can do work.
But it makes The VAR Guy wonder — are any companies not working on a smartphone app? It seems like not having an iPhone app in late 2010 is a lot like not supporting Windows 95 in 1996.