Kaseya: Forget Dire Warnings, MSPs Poised for Growth with SMBs
… simply overtook the growth of office-equipment sales, so Paxis shifted its focus.
These observations aside, McBain and others continue to raise legitimate concerns, especially when it comes to new business startups and margin erosion.
Kaseya’s Voccola believes the latter can be reversed with greater automation and efficiencies of scale. At Connect IT Global, he went to great length to show his audience that simple integrations of best-of-breed products rarely deliver on the promise of interoperability, ease-of-use and more. That’s because vendors slip up when it comes to release synchronization, backward compatibility, security verification, UI elegance, workflow triggers and long-term commitments.
A better way? You guessed it: Go all in with Kaseya IT Complete, which will, over time, provide all of the above, Voccola says. Today, fewer that 5% of Kaseya customers use every product in the IT Complete platform. But Voccola expects that to change. In a mere few years, for example, he says that as many as a quarter of existing Kaseya customers will use technology from ID Agent, Kaseya’s latest acquisition.
The emphasis on its own platform doesn’t mean Kaseya won’t support other vendor’s products going forward. But don’t expect the moon when it comes to integration quality, Voccola says.
“Kaseya prioritizes workflow integrations. But most in the industry are cosmetic,” he says.