Greystone Technology’s Peter Melby: Don’t Try to Be Perfect
Peter Melby, CEO of Greystone Technology doesn’t’ want you to be perfect. Far from it, in fact. Diving in, getting experience and figuring out what works and what doesn’t are the key building blocks for growth, says Melby.
Melby sat down with us this week to share his insights and tips on how to launch and run a successful MSP. Not striving to be perfect is key, along with hiring a solid first employee and keeping the fact that this is a people business at the forefront.
Read on to find out more.
1. Don’t try to be perfect. Don’t wait to get everything right, you will learn quickly from experience. Offer your services to the market and see what works and what doesn’t. The most successful MSPs don’t get everything right on their first try. We certainly didn’t. Putting our services into the market quickly taught us almost everything we learned about pricing, packaging and service delivery. Don’t be afraid to make changes and be transparent with your clients when you change something that just isn’t working. The faster you uncover what doesn’t work, the faster you can double down on what does.
2. Don’t compromise with your first hire. Make sure your first employee is the right person. Don’t settle. Everything gets easier when you share the workload with someone you trust. You may feel that there is no one who will ever think the way you do, or care the way you do about your business. You’re probably right. But that’s not a bad thing. A trustworthy, accountable team member who sees and shares different perspectives is a catalyst for growth and stability. Your first hire is a foundation you will need to build on. Talk to more than a few people. Get others’ perspectives. It’s easy for candidates to look great on paper or during an interview. Dig deep into what the working relationship will be after the honeymoon is over.
3. Remember that this is a people business. No matter your structure or service offering, the core of the MSP business is people serving people. Put people first. This goes for both clients and employees. Clients buy services because of the value they see. Many MSPs forget this means that human perception drives success and growth. Talk to your clients about their experience. Teach team members how to provide a service experience that is personal. Technology-related organizations aren’t typically regarded for their people engagement, leaving a great market opportunity for those who are dedicated to it. Show the same human engagement with your employees. Trust them and give them space to make good decisions and learn from mistakes.