https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • Analytics
    • Artificial Intelligence
    • Cloud
    • Data Centers
    • Desktop
    • IoT
    • Mobility
    • Networking
    • Open Source
    • RMM/PSA
    • Security
    • Virtualization
    • Voice/Connectivity
  • Strategy
    • Back
    • Best Practices
    • Business Models
    • Channel 101
    • Channel Programs
    • Channel Research
    • Digital Transformation
    • Diversity & Inclusion
    • Leadership
    • Mergers and Acquisitions
    • Sales & Marketing
    • Specialty Practices
  • MSSP Insider
    • Back
    • Business of Security
    • Cloud and Edge
    • Endpoint
    • Network
    • People and Careers
    • Training and Policies
  • MSP 501
    • Back
    • 2021 MSP 501 Application
    • 2020 MSP 501 Rankings
    • 2020 Hot 101 Rankings
    • 2020 MSP 501 Report
  • Intelligence
    • Back
    • Our Sponsors
    • From the Industry
    • Content Resources
    • COVID-19 Partner Help
    • Galleries
    • Podcasts
    • Reports
    • Videos
    • Webinars
    • White Papers
  • EMEA
  • Awards
    • Back
    • Excellence in Digital Services
    • 2021 MSP 501
    • Top Gun 51
  • Events
    • Back
    • CP Conference & Expo
    • Channel Partners Evolution
    • Channel Evolution Europe
    • Channel Partners Event Coverage
    • Webinars
  • Channel Mentor
    • Back
    • Channel Market Intelligence
    • Channel Educational Series
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Digital Service Providers
  • Cloud Service Providers
  • CHANNEL PARTNERS ONLINE
 Channel Futures

Best Practices


ConnectWise

  • Written by Joe Panettieri 1
  • April 2, 2010
The ConnectWise Story: ConnectWise is the leading business operating system for IT service providers, managed service providers (MSPs), technology consultants, integrators, and developers. More than 40,000 IT professionals rely on ConnectWise for greater operational efficiency, accountability, and profitability.

The ConnectWise Story: ConnectWise is the leading business operating system for IT service providers, managed service providers (MSPs), technology consultants, integrators, and developers. More than 40,000 IT professionals rely on ConnectWise for greater operational efficiency, accountability, and profitability. ConnectWise fully integrates and automates key business operations across the enterprise such as sales pipelines, client projects and services, contracts and service-level agreements (SLAs), customer relationship management (CRM), help desk ticketing, dispatching, time and expense tracking, and billing. The de-facto standard in the IT services industry; more than 300 technology partners have integrated and developed ConnectWise-compatible products and applications.

Its flagship product, ConnectWise, provides thousands of automated functions such as:

  • Sales force automation with built-in CRM software, marketing campaign management, sales opportunity tracking and forecasting, sales estimates and orders.
  • IT project workflow management from configuration to deployment to invoicing, including functions for SLAs and contracts, renewals, warranties, warehouse inventory control, purchasing, receiving, and returns.
  • Complete help desk and service ticketing from point of entry to technician scheduling, dispatching, timesheets and expense reporting.
  • Sophisticated Managed Services Platform that makes it simple and profitable for ConnectWise customers to become virtual outsourced IT departments for their small and midsized business clients.
  • Financial control with functions for invoicing and approvals, time and billing management, and collections.
  • Executive analytics with customizable and automated performance, utilization and realization reports and documents with a full-function knowledge management system.

The ConnectWise  business operating system offers efficiency-enhancing features such as email alerts, synchronization between home office and mobile devices, preset and customizable templates, one-click and drag-and-drop maneuverability.

ConnectWise customers also benefit from membership in an entire community of like-minded businesses. The ConnectWise Network facilitates joint business opportunities so users can partner for projects too large, too far away, or too complex to tackle independently. The service allows members to exponentially expand their geographic reach and expertise, and collaboration is simple and streamlined with ConnectWise business operating system.

The annual ConnectWise Partner Summit is one of the industry’s largest professional networking events for IT service professionals and is described by many as the best conference they’ve ever attended.

The company, headquartered in Tampa, FL, was founded in 1982 as a value-added reseller of computer systems, a service it continues to provide locally. In 2010 the company created ConnectWise Capital, a division to invest in and nurture emerging technology vendors. The company is employee owned and is consistently voted one of the best places to work in the region. ConnectWise executives have received multiple awards for their leadership, vision, and contributions to the community.

Contact: [email protected]

Tags: Cloud Service Providers Digital Service Providers MSPs VARs/SIs Best Practices

Related


  • Trophy
    Veeam Partner Awards Honor Arrow, SHI, CDWG, More
    These partners exceeded Veeam's expectations in 2020.
  • Ben Larrison, Terrance Carey and Maureen Boughey of The Second City
    From The Second City: How to Use Improv as a Business Tool
    Improv can help boost employee creativity, collaboration and communication, for starters.
  • CP-Expo-Logo-1050x618 web
    Day 2 at Channel Partners Virtual Complete, with a Packed Day 3 Ahead
    Get some sleep tonight. Our content isn't fading out on Day 3 of Channel Partners Virtual. Here's what to expect.
  • Backup vulnerability
    Backup Vulnerability: 4 Targets Hackers Might Utilize to Infiltrate Your Backup Solution
    Organizations should follow several best practices to address backup vulnerability.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Over 6,000 VMware vCenter Devices Exposed by Critical Vulnerabilities
  • Three Ways MSPs Can Improve Supply Chain Security
  • New Commvault EMEA Channel Exec Outlines Plans for Channel
  • From Salesperson to Trusted Adviser: 3 Tips for Mastering Consultative IT Sales

Galleries

View all

From The Second City: How to Use Improv as a Business Tool

March 3, 2021

Industry Perspectives

View all

5 Ways XDR Can Improve Operational Efficiency for MSPs

March 4, 2021

Multi-Cloud: Strategy or Inevitable Outcome? (or both?)

March 3, 2021

Backup Vulnerability: 4 Targets Hackers Might Utilize to Infiltrate Your Backup Solution

March 2, 2021

Webinars

View all

A Partner’s Perspective on Channel Success in 2021

March 23, 2021

XDR and Why it Matters to MSPs

March 24, 2021

Top Security Trends Impacting Technology Security Providers In 2021

March 25, 2021
  • 1

White Papers

View all

Why Fortinet for my MSSP?

March 2, 2021

Small and Mid-Size Business Security: 4 Steps to Success

March 2, 2021

How SMBs Can Secure Endpoints and Remote Workers for the Long Haul

March 2, 2021

Upcoming Events

View all

Channel Partners Conference & Expo

November 1, 2021 - November 4, 2021

Videos and Fastchats

View all

FASTCHAT: How SOAR Eliminates Security Challenges and Elevates Service Provider Revenues

January 6, 2021

Happy Holidays from Channel Partners & Channel Futures!

December 21, 2020

FASTCHAT: How Old, Unpatched Technologies Are Creating New Security Threats for MSPs and Their Customers

December 3, 2020

Twitter

ChannelFutures

Chinese hacker group #HAFNIUM exploits critical @MSFTExchange Server vulnerability, could impact thousands.… twitter.com/i/web/status/1…

March 7, 2021
ChannelFutures

Our latest #Cybersecurity Roundup highlights #CPVirtual, @Huntresslabs, @Entrust_Corp and @InsightEnt.… twitter.com/i/web/status/1…

March 5, 2021
ChannelFutures

RT @Channel_Expo: A HUGE thank you to our amazing #CPVirtual sponsors and exhibitors! 👏 @ATTBusiness @DellTech @8x8 @lumentechco @telarus @…

March 5, 2021
ChannelFutures

.@okta acquiring rival @auth0 in $6.5 billion all-stock transaction. #security dlvr.it/Rtzwdp https://t.co/4LvHCJuwsR

March 4, 2021
ChannelFutures

.@MicrosoftTeams features are coming to @MSFTDynamics365, the company announced at @MS_Ignite. #MicrosoftIgnite… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@PreciselyData acquired by Clearlake Capital, @TAAssociates. #digitaltransformation dlvr.it/RtzbKg https://t.co/1rNYnTScxq

March 4, 2021
ChannelFutures

Thanks for attending #CPVirtual. Here's a Day 3 wrap and a look ahead to #CPExpo Homecoming in November!… twitter.com/i/web/status/1…

March 4, 2021
ChannelFutures

.@Veeam announces six annual Impact Partner Awards, with @SHI_Intl, @LogicalisUS, more. #cloud… twitter.com/i/web/status/1…

March 4, 2021

MSSP Insider

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Channel Partners Online

Want more? Find more channel news and analysis on our sister site, Channel Partners.

Media Kit And Advertising

Want to reach our audience? Access our media kit

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Online
  • Channel Partners Events
  • MSP 501
  • MSSP Insider
  • IoT World Today
  • Webhostingtalk

WORKING WITH US

  • Contact
  • About us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X