5 Outlook Hacks to Make Life Easier on You and Your Customers

It’s always a win when managed service providers (MSPs) can implement processes that make life easier on both sides of the SLA. These days, everyone is looking for ways to increase efficiency, and with the sheer amount of email we’re all trying to wade through every day, it can sometimes feel like all we do with our days is spend hours in a fruitless attempt to get to Inbox Zero.

There’s no magic trick that will make that fantasy become reality, but there are some things you can do to at least help wrangle the chaos of your Outlook inbox.

Take a look at the tips and tricks below from our editors and MSP 501 winners (who have efficiency down to a science).

Automatically Organize Email in Files

If you’re anything like the Channel Futures editorial team, most of your emails fall into a few broad categories. For us, it’s buckets like pitches, calls for comment responses, future story ideas, admin stuff from the company like password resets and benefit info, and info related to any events we’re attending.

To help separate your email trove into categories such as these, consider automatically filing email into specific folders.

First, create a New Folder by right-clicking on the main folder that it should be housed in. Scroll down to “Apply Rule” and select “Move Messages From.”

Then just type in the name of your folder, select it, and voila: instant email organization.

(continued on next page)