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William Booth


Recent articles by William Booth

Switch to Continuum RMM Delivers User Experience Other Providers Only Promised

Switch to Continuum RMM Delivers User Experience Other Providers Only Promised

Learn how one company's managed services business has grown substantially since implementing Continuum’s RMM solution and NOC services.  With the power of the NOC behind them, they were able to take on new clients without worrying about additional specialization and labor costs.  Download this strategic resource now!

Critical Success Factors for In-House NOC and Help Desk Operations

Critical Success Factors for In-House NOC and Help Desk Operations

Providing NOC and help desk support services that are responsive to end customer needs while being cost effective to deliver is a key challenge faced by all managed service providers (MSPs). Surprisingly few get this part of their business right. The inevitable outcome is lower customer satisfaction, higher customer churn rates, and reduced revenues. It also means you’re constantly looking for new customers in an increasingly competitive marketplace.

HOW TO START A PROFITABLE MANAGED SERVICES BUSINESS (IN 90 DAYS OR LESS)

HOW TO START A PROFITABLE MANAGED SERVICES BUSINESS (IN 90 DAYS OR LESS)

HOW TO START A PROFITABLE MANAGED SERVICES BUSINESS (IN 90 DAYS OR LESS)

Many service providers, Telcos, VARs, System Integrators and ISPs are turning to Managed Services as a way to deal with various threats including commoditization and margin erosion. Managed Services are a proven way to generate profit margins of 70 percent + and operating incomes of 20 percent +.

Download our valuable  resource to discover 5-critical “must have” requirements for setting up and running a profitable Managed Services business.