Company: Ted Roller

Ted Roller 1

Ted Roller has over 25 years of experience in the SMB channel, first as a solution provider with Oxford Systems Integration, recognized as a “Fast 50” company by the Dayton Business Journal, then as Channel Chief of Intronis, a cloud based BDR company, and most recently as VP of Channel Development with LogMeIn, Inc.

Roller has been recognized by MSPmentor, the Channel Company, SMB Nation, and others from his contributions to the channel, and his channel programs have won a multitude of awards including “Best of Show” at CompTIA Breakaway 2009, Best Service Solution at CompTIA ChannelCon 2013, and the 2011 ASCII Cup, awarded to the top vendor company of the year. Roller served as a volunteer member of the CompTIA Board of Directors from 2004-2007.

Currently, Roller chairs the CompTIA Cloud Community and is part of the CompTIA authorized faculty. Ted and his family reside in Ottawa Hills, Ohio.

Recent articles by Ted Roller 1

What’s That Service Really Worth?

Ever had a customer balk when they get your bill? It’s in your best interest as an MSP to know your customers’ cost expectations and, if they are out of line with reality, make sure the customer knows that before you start the work. Here’s a cautionary tale, and how to set up the right expectations.