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How to Improve First Call Resolution with Microsoft Office 365 Service Tickets
Here are some tools and strategies for improving the rate of FCR with Office 365 service tickets.
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Recent articles by Quadrotech Guest Blogger
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The Problem with PST Files in 2020
The shift to remote work has raised the risk level for PST files, especially when it comes to compliance.
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Recruiting the Perfect Channel Partner
Tips to help you find and secure the right channel partners to scale your business.
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The Partner Opportunity for Office 365 Tenant to Tenant Migrations
In the past couple of years, we’ve seen tenant to tenant migrations continue to grow, almost as quickly as we’ve seen Office 365 grow.
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Smarter Office 365 License Adoption & Management–Addressing 3 Adoption Blockers
The reasons for lack of license adoption include poor understanding of user requirements, failure to monitor active workload usage and an inability to act on adoption data.
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Smarter Office 365 Licensing: Stop Over-Purchasing
License lifecycle management for Microsoft Office 365 licensing is an opportunity for system integrators and MSPs to become more than “just” service providers.
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What’s the Problem with Office 365 Tenant-to-Tenant Migration?
Tenant-to-tenant migration is inherently complex and requires a specialized skillset in order to execute swiftly and without disruption.
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Managed Migration: a Fast and Safe Approach to Migrating Your Customers to Office 365
How to overcome challenges associated with Office 365 migrations and the benefits of choosing a third-party managed migration service.
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The Time Is Now for Office 365 Migration
How organizations handle Office 365 migration is the difference between a swift, efficient upgrade with minimal disruption and downtime–or a long, costly process.
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How to Maximize Your Customers’ Return on Office 365 Licenses
The disparity between licenses purchased and utilized comes down to the nuanced needs of those involved in the purchasing process.
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Staying Relevant in Microsoft’s Ever-Changing Partner Ecosystem
How to identify and leverage the nuances, opportunities and tools necessary to effectively navigate Microsoft’s Office 365 business arena.
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2020 IT Trends and Opportunities for Microsoft-focused MSPs
The projects and services MSPs should be focusing on are those that help customers fully utilize their investments in Azure and Office 365.
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