
MSPs: Four Ways to Boost Customer Satisfaction
Do you want a few quick and easy ways to upgrade your customer satisfaction now? The answer lies in your phone — and the following four tips. They’re simple tips. But will you actually embrace them?
Do you want a few quick and easy ways to upgrade your customer satisfaction now? The answer lies in your phone — and the following four tips. They’re simple tips. But will you actually embrace them?
Marketing seems to perplex some small VARs and managed service providers (MSPs). Despite the misconceptions, there are tons of easy, low-cost, and even free ways to market your business. To help out, I have organized a list of 10 easy marketing ideas… Take a look: 1. Build a Lead Database – Everyone you talk as […]
Recently, a friend of mine who owns a small business told me “Paul, I tried marketing and it didn’t work.” I asked “What kind of marketing did you try?” His reply, which I’ll share in a few sentences, mortified me. And it offers some important lessons to managed service providers.
So, what type of marketing did he try?:
Recently, our company was brainstorming new and creative ways to get a foot in the door with SMBs to sell Managed Services. Times are tight, so it takes a little ingenuity to nail down an initial chat with business owners. You need something that will get them excited, and Managed Services doesn’t always do that by itself.