Job Title: Guest blogs such as this one are published monthly and are part of MSPmentor's annual platinum sponsorship.

ManageEngine GuestBlog 1

Recent articles by ManageEngine GuestBlog 1

Social IT in the Enterprise: Getting Past the Hype

Social is everywhere, but IT departments are still struggling to figure out how to integrate the practices into their day-to-day operations in order to improve efficiency, reduce costs and increase IT customer satisfaction.The trick is to start with what you want to achieve.

What Drives a Compelling Shopping Experience for Your IT Customers?

Sometimes being a customer of an IT Department is like visiting the worst shop in the world. There’s no stock on the shelves, no hours posted, no information about how to order. That’s why creating a Service Catalog, which initially may seem like a daunting task, is totally worth the effort.

How to Keep Your Best “Salespeople” Happy

Your customers can be some of the best salespeople and brand ambassadors your company can ever have. Your existing customers will help you find new customers. But how can you keep these customers/salespeople happy? Here are four ways.

Top 10 Tips for Launching an MSP Company

So you want to start a managed services practice? That’s probably not a bad idea, given general outsourcing trends in IT. But launching a new company isn’t a walk in the park. The 10 tips offered here will help prevent you becoming a business failure statistic and put you on the fast track to building a successful managed services practice.

Different Kinds of Help Desk Callers – Help Desk Humor

ServiceDesk Plus is a help desk software with integrated asset and project management built on ITIL framework. More than 20,000 IT managers worldwide use ServiceDesk Plus to manage their IT help desk and assets. ServiceDesk Plus is available in 29 different languages. The company has created this infographic to showcase the different types of help desk callers you may encounter.

How MSPs Can Monetize Mobile Device Management Effectively

How MSPs Can Monetize Mobile Device Management Effectively

Mobile device management is growing among businesses with bring-your-own-device policies in place. But the benefits of BYOD also come with headaches. Here’s how MSPs can help customers secure devices and data while at the same time adding to their own profitability.

5 Strategic Success Points for MSPs Offering IMaaS

A few weeks ago Gartner released a report stating a rise in IT spending for the coming fiscal year of 2013-14. It is definitely a silver lining considering slow growth for more than three years now.

Eliminate Déjà Vu with Problem Management

Eliminate Déjà Vu with Problem Management

Problem management lets you fix the root cause of an issue so it does not recur. By attacking at the root, organizations end up saving time, not wasting it.

5 Ways MSPs Can Maximize Their ROI and Profit

I had an opportunity to look at a few industry surveys that were designed to analyze the Managed Service Provider (MSP) market. One of the healthy trends I noticed was the increase in the market size over the last couple of years.

Is Service Catalog a Luxury or a Necessity?

In recent times all consultants, ITSM courses, blogs have been buzzing the term “Service Catalog.”  They suggest you to start implementing ITIL in your environment with a simple Service Catalog.

Transform Ideas Into Cloud Services: 10 Things to Consider

Innovation drives the technology industry — and your business. But when you’re developing new cloud services and managed services, you’ve got to carefully weigh a range of factors. “Battles are won or lost

How to Acquire New Customers: Five Sales Tips for MSPs

Selling isn’t easy. However, if you adopt a systematic approach, support new technologies, and offer best-of-the-class services, you can really accelerate your sales. The following five points provide insights into s