Job Title: Guest blogs such as this one are published monthly and are part of MSPmentor's annual platinum sponsorship.

GoToAssist by Citrix Guest Blog

Recent articles by GoToAssist by Citrix Guest Blog

Is this the Future of Tech Support? If You Can “SeeIt,” You Can Fix It!

What if MSPs could visually inspect remote technical issues while sitting in their offices − not just computer software and system setups, but the actual hardware configurations, machinery, tools and more?

A new feature like this would give super-busy MSPs the ability to identify and resolve key issues faster, so they could ultimately gain new customers and even expand their services offerings.

A1 Networks Pulls Off an IT Hat Trick

A1 Networks President Trevor Benson shares his experience with an IT services hat trick and how it makes his business a winner.

Differentiate or Die: Why MSPs and Hosters Need to Change their Game

If you want to maintain a healthy hosted services business, don’t chase the same commodity offerings as everyone else, and especially don’t try to compete with the basic online offerings of Microsoft itself. Instead, compete using one or more of the many ways to differentiate your service.