What if MSPs could visually inspect remote technical issues while sitting in their offices − not just computer software and system setups, but the actual hardware configurations, machinery, tools and more?
A new feature like this would give super-busy MSPs the ability to identify and resolve key issues faster, so they could ultimately gain new customers and even expand their services offerings.
The Citrix GoToAssist Remote Support service can assist when your team is laboring mightily to ensure that one of the most critical business tools — the mobile device — is up and running 24/7.
Lee Wrall, founder and managing director of Everything Tech Limited, is able to run with a lean team due to GoToAssist and its integrated toolset. He explains how he does it here.
A1 Networks President Trevor Benson shares his experience with an IT services hat trick and how it makes his business a winner.
As proud software developers, we at Citrix want everyone to see the value of Service Desk. What better way than by offering our product for free?
If you want to maintain a healthy hosted services business, don’t chase the same commodity offerings as everyone else, and especially don’t try to compete with the basic online offerings of Microsoft itself. Instead, compete using one or more of the many ways to differentiate your service.
Many MSPs are turning to new, innovative tactics—let’s call them Service Desk 2.0—to unleash their ability to drive innovation and deliver value. Here are some of them.
Reliable, practical and all-purpose. Those are some of the words used to describe the ultimiate tool — the ever favorite Swiss Army Knife. Now what if you had a tool like that to help you with IT?
Mobile devices are becoming more common than PCs. How is your company helping customers leverage these devices for productivity while at the same time managing the complexity that comes with so many devices and applications?
We all know that IT and customer support are in the midst of dramatic change pushing companies to rethink support. Why? Because the support burden is accelerating at a furious rate.
