Eric Townsend 2

Recent articles by Eric Townsend 2

For MSPs, What’s the Antonym of Technology Downtime?

Look, I know you’re all IT people. You like bits and bytes, speeds and feeds. But if English majors have to learn enough math to balance their checkbooks, IT folks should learn enough grammar to

Just Say No to Business Disruption

What’s worse: A hurricane or a hard drive soaking in coffee? An early season blizzard that knocks out power lines or the dreaded blue screen of death? I suppose it depends on your perspe

Hitting High Prices Out of the Park

Maybe you thought the Red Sox and the Braves were going to hit it out of the park last month. But, as I write this, the wild card-winning Cardinals are battling the Rangers in the World Series. Base

The Bottom Line In Efficient Service

There are MSPs out there who continue to grow their businesses and they all seem to share two characteristics: a relentless focus on providing stellar customer service while also maintaining an

MSPs: Where Are You on the Knowledge Curve?

In my experience working with managed services providers, I have seen that the most successful MSPs tend to have a systematic approach to accelerating thei