For MSPs, What’s the Antonym of Technology Downtime?
Look, I know you’re all IT people. You like bits and bytes, speeds and feeds. But if English majors have to learn enough math to balance their checkbooks, IT folks should learn enough grammar to
Author
Recent articles by Eric Townsend 2
Just Say No to Business Disruption
What’s worse: A hurricane or a hard drive soaking in coffee? An early season blizzard that knocks out power lines or the dreaded blue screen of death? I suppose it depends on your perspe
Hitting High Prices Out of the Park
Maybe you thought the Red Sox and the Braves were going to hit it out of the park last month. But, as I write this, the wild card-winning Cardinals are battling the Rangers in the World Series. Base
The Bottom Line In Efficient Service
There are MSPs out there who continue to grow their businesses and they all seem to share two characteristics: a relentless focus on providing stellar customer service while also maintaining an
Managing Up: Or How Going Vertical Can Help Your Business
If you had a job where you had to report to — gasp, a boss — you would manage that relationship, doing what we in corporate America call “
There are a lot of acronyms in our world: MSP, SMB, SOHO, VM, RAM, ROM, LMNOP. (Heh, I’m just making sure you’re paying attention on that last one.) The whole acronym world salad gets a littl I’m not afraid to admit it – especially here – I love Star Trek. It goes along with loving technology, don’t you think? One of my favorite scenes happens in the 1986 movie “Star Trek Sending out spam and malware may not be the oldest profession in the book, but it’s certainly a growing one. In fact, in a December 2010
Engineers love to talk geeky. High speed interconnects, parallel processing, SSDs, and advanced instruction sets. Only Wally, Alice, and Dilbert really care about these things, right? I do In my experience working with managed services providers, I have seen that the most successful MSPs tend to have a systematic approach to accelerating thei We’ve all seen a Dilbert cartoon where the pointy-haired boss orders Dibert or Wally or Alice to, “Work smarter, not harder.” And we’ve pro Making a real transition to a managed services model is just plain hard work. It’s easy to recognize that recurring
Acronyms for Fun and Profit; WAYWF
How to Improve MSP Efficiency and Customer Satisfaction
When Malware Risk Equals Opportunity for MSPs
MSPs: How to Ensure Technology Delivers Value to Customers
MSPs: Where Are You on the Knowledge Curve?
Dilbert… And the Path to MSP Productivity and Customer Service
Continuous Improvement: The Key to Managed Services Success
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